Receptionist/Facilities Coordinator

RECEPTIONIST/FACILITIES COORDINATOR

Office base: Herne Hill

Be part of something iconic. Celebrating 40 years of industry leadership, Mark Allen fosters a culture of passion, creativity, fairness, and talent development. We are looking for a friendly and organised receptionist/facilities coordinator to join our team. In this role, you will provide excellent customer service to our visitors, staff, and couriers. You will also maintain the reception area and ensure that the building is clean and safe.

The salary is £25,000 (DOE) plus OTE and company benefits. This role will be working 5 days in our HQ - Mark Allen Group, St Jude's Church, Dulwich Road, London, SE24 0PB,

Here are some of the things you will do:

• Greet visitors and direct them to the appropriate person or department
• Schedule meetings, ensuring audio and video conference facilities are in place and all meeting rooms are tidy and welcoming with facilities required including refreshments, notepads, etc.
• Arrange travel
• Answer the phone and take messages
• Order supplies (including the kitchens and bathrooms)
• To manage the car parking facilities in line with the policy in place
• Report all accidents and incidents, and maintain the required documentation
• Ensure deliveries are made through the goods entrance and the appropriate teams are informed, with any storage in the store area kept in a methodical order.
• To ensure that the coffee machines are managed, both in supply and cleaning
• Complete and manage health and safety files as required
• Report any cleaning requirements and concerns to the cleaning team
• Report all maintenance faults and log accordingly
• Conduct weekly office health and safety walks and complete required Health and Safety documents and checks as required, encouraging staff to clear areas at regular times.
• Laise with the office caretaker and help manage his diary, to ensure his tasks are completed successfully.
• Manage the stock of magazines on display in the different areas with the most up-to-date publications visible
• Assist with organising activities and events where appropriate.
• Keep the building clean and safe
  

To be successful in this role, you will need:

• Excellent customer service skills both face-to-face and on the phone
• Strong communication skills and time management
• Proficient in Microsoft Office Suite
• Excellent administration and facilities skills
• Basic knowledge of health and safety
• Attention to detail
• A positive attitude and willingness to go the extra mile

Key Details:

• Diversity & Inclusion: We value diverse perspectives; they make us stronger. If you’re excited about this role but don’t match every requirement, apply but share how your transferable skills will allow you to thrive.
• Right to Work: Applicants must have the right to live and work in the UK. Unfortunately, we cannot offer sponsorship at this time.
• Our Communities: We’re home to specialist communities, including MA Agriculture, MA Business, MA Education & Music, MA Exhibitions, MA Financial Media, MA Healthcare, and MA Travel Retail

Our Focus: Content is at the heart of everything we do, across print, digital, and events. 

We use technology to identify applications generated by AI, ensuring a fair and human-led recruitment process. We encourage all candidates to apply in your own words so we can get to know the real you.

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