Job description

Job Title: Business Operations Analyst
Location: Lehi, UT (Hybrid – 3 days/week onsite)
Duration: 12 months
Contract Type: W2 only
Pay Rate: $45.24/Hour

Duties:

As a Business Operations Analyst, you'll have the opportunity to collaborate with cross-functional teams, optimize workflows, and drive efficiencies that directly impact our enterprise Digital Media quote to contract operations.

Responsibilities

Work with Operational teams, Product Business Units, Pricing Strategy teams, to support and operationalize the Go-To-Market offers
Coordinate, review, and assist in delivery of product and process-specific training related to the Enterprise Go-To-Market offers
Build and maintain approval and process documentation related to Client's Enterprise offerings
Communicate Go-To-Market changes, process changes, and or system changes to global operational and approval teams that would impact deals they support
Actively participate in projects within Pricing and Revenue Operations and advocate for continuous improvement in the quote-to-cash processes
Serve as the first point of contact for team members encountering issues or seeking guidance related to quote-to-contract processes in Salesforce and Microsoft Dynamics.
Investigate reported issues, troubleshoot system errors, and provide timely resolutions or escalate to appropriate teams for further assistance.
Maintain documentation of common issues, resolutions, and user guides to facilitate self-service support and knowledge sharing within the team.
Assist in system administration tasks such as user management, permission setting, and configuration updates.

Required Skills

Outstanding communication skills, able to articulate challenges and help inform decisions to relevant collaborators
Proven ability to identify problems, propose solutions, and drive projects to completion in a fast-paced environment.
Meticulous attention to detail and a commitment to delivering high-quality work with a focus on accuracy and precision.
3+ years of experience as a business process analyst or similar role, with a strong understanding of quote to contract operations, Salesforce and/or Microsoft Dynamics
Experience with Wiki, Workfront and JIRA or equivalent bug management software
Ability to adapt to changing priorities and thrive in a dynamic, rapidly evolving environment.
Bachelors in Finance, Business Administration, Operations, or other related areas; and/or industry-specific experience (3-5 years)