Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch. Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions. Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities. Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.

Job description

Location: Toronto, ON.
Job Title: Mail Administrator III
Location: 200 Bloor St E. Toronto
Working Arrangement: Onsite 5 days
Schedule Hours: 7:30am-3:30pm, 8am-4pm, 8:30am-4:30pm Monday-Friday; standard 37.5 hrs/week

Candidate Requirements/Must Have Skills:
1) Ability to meet the physical requirements of the job. Some heavy lifting is required up to 50lbs.
2) Demonstrated accuracy and attention to detail required to avoid privacy incidents.
3) Previous customer service or data entry related work experience

Soft Skill:
• Demonstrated ability to communicate effectively, precise communication skills both verbal and written.
• Proven to be a positive team player who understands their impact on the Customer Service Experience
• Ability to cope effectively with fluctuating volumes.
• Comfortable using various Microsoft applications including Outlook, Teams, Word, and Excel
• Strong, multi-tasking, organizational and prioritizing skills for a high volume, deadline driven environment.
• Strong analytical and problem-solving skills, and a demonstrated ability to manage change.

Nice-To-Have Skills:
- Bilingualism (French/English) is an asset.

Best vs. Average: Outlined personal attributes/experience/skillsets that make for the ideal candidate
The ideal candidate will thrive in a team-driven environment, showcasing excellent communication skills and a commitment to delivering outstanding customer service. They must be able to meet the physical requirements of the role and should excel in multitasking, organization, and prioritization within a high-volume, deadline-driven setting.

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