Job description

Position Summary
The Human Resources Director/Manager at White Rock Medical Center plays a strategic and operational role in managing all HR functions in a hospital setting. This leader is responsible for recruiting, employee relations, compliance, staffing oversight, performance management, and employee engagement. The HR Director/Manager works closely with clinical and operational leaders to ensure proper staffing levels, manage overtime, and maintain compliance with federal, state, and healthcare-specific regulatory requirements. The role is critical in fostering a compliant, consistent, and high-performance workforce culture that aligns with the hospital's mission and values.

Essential Duties and Responsibilities

Leadership & Strategy
- Act as a key member of the hospital leadership team, providing HR guidance that supports strategic and operational goals.
- Collaborate with executive and department leaders to identify workforce trends, succession plans, and leadership development needs.
- Lead special projects related to organizational development, culture, and change management.
Recruitment, Onboarding & Retention
- Oversee end-to-end recruitment for all hospital departments, ensuring timely hiring to support patient care and operations.
- Partner with department managers to forecast staffing needs and proactively address vacancies.
- Ensure consistent onboarding processes that meet hospital standards and regulatory requirements.
Regulatory Compliance & Audits
- Ensure HR practices comply with all applicable federal, state, and local employment laws, as well as healthcare-specific requirements (e.g., The Joint Commission, CMS, OSHA, CIHQ, EMTALA, HIPAA).
- Prepare and support internal and external audits related to HR, payroll, licensing, credentialing, or staff files.
- Partner with compliance, risk, and legal teams to identify and mitigate workforce-related risks.
Staffing, Scheduling & Overtime Management
- Work closely with clinical and operations leadership to monitor staffing levels, manage FTE allocations, and ensure shift coverage aligns with patient volume and acuity.
- Track and review overtime trends across departments; implement controls to ensure overtime is medically necessary and financially responsible.
- Support workforce planning and scheduling strategies to reduce burnout and improve coverage efficiency.
Employee Relations & Culture
- Serve as the point of contact for employee concerns, investigations, and conflict resolution.
- Maintain a consistent, fair, and timely approach to corrective actions and progressive discipline.
- Lead employee engagement initiatives and promote a culture of professionalism, accountability, and respect.
Performance Management & Training
- Administer the annual performance evaluation process and support department heads in coaching and development.
- Develop or coordinate mandatory and optional training programs related to HR compliance, workplace behavior, customer service, and leadership.
- Support competency tracking and education compliance in partnership with clinical education staff.
Compensation, Benefits & Leave Administration
- Manage compensation programs, wage reviews, and incentive structures in alignment with market data and internal equity.
- Oversee benefits administration, including open enrollment and employee communications.
- Manage FMLA, ADA, workers' comp, and leave of absence tracking with proper documentation and communication.
HR Operations & Systems
- Maintain HRIS systems, ensuring accurate employee data and efficient HR workflows (e.g., onboarding, offboarding, licensing alerts).
- Prepare regular HR reports and analytics to inform leadership decision-making.
- Ensure secure handling of personnel records and confidentiality in accordance with HIPAA and state law.

Knowledge, Skills, and Abilities

Strong working knowledge of employment law and hospital regulatory frameworks
Excellent interpersonal, conflict resolution, and organizational skills
Ability to analyze data and trends to improve staffing, retention, and compliance
Proficient in HRIS systems and Microsoft Office Suite

Education & Experience

Bachelor's degree in Human Resources, Healthcare Administration, or related field required.
Master's degree and/or HR certification (SHRM-CP/SCP, PHR/SPHR) - Preferred.
HR Manager: 5+ years of progressive HR experience with at least 2 years in healthcare.
HR Director: 7–10 years of HR experience with 3+ years in a healthcare or hospital leadership role.