We are looking for an IT Support Engineer to join our team in Madrid!

Job description

Context 

As an IT Support Engineer, you'll be joining the CORE team in our Madrid office, a team that includes the CTO Deputy Manager, a Data Engineer, an IT Support Manager, and two developers (one senior, one junior). 

Main missions : The CORE team assists with the support of all technical applications that do not  always require coding. Ticket resolution (for all applications*): 

• Customer configuration requests (new phone numbers, emails, fields, permissions, workflows, integrations with different tools, etc.)
• Technical support and troubleshooting (access issues, permission problems, platform bugs, misconfigurations, etc.)
• Delivering process and tool training to internal teams
• Continuously improving the knowledge base and support documentation
• Collaborating with internal teams to escalate complex problems
• Call-on duty one weekend per month

*Zoho (CRM, Flow, Docs, Forms…), Vonage (Telephony solution), ITSM Tools (GLPI), Google Workspace, Zapier, Paperform, and other  Internal applications.

Outcomes

Outcome 1: Ensure efficient resolution of IT tickets across internal and external applications

• Respond fast and effectively to customer requests to quickly resolve technical issues.
• Keep customers informed in case of problem escalation needed

Outcome 2: Continuously improve IT support processes by identifying recurring issues and implementing practical solutions

• Analyze repetitive tickets and think about possible root solutions
• Propose and implement modifications to reduce the number of tickets received monthly

Outcome 3: Automate routine and repetitive IT support tasks to increase efficiency and free resources

• Identify routine IT tasks that could be automated
• Collaborate with the team to develop and deploy automation solutions

Profile

We are looking for someone who:

• Has a real appetite for IT and new technologies.
   
• Is proactive, anticipating user needs and proposing process improvements
   
• Is autonomous and flexible
• Has an analytical mind
• Can easily adapt to changes
• Is enthusiastic and has a positive attitude
• Fluent in English (written and spoken), Spanish and French can be a plus
• Professional experience is not necessarily required, but we are looking for a high level of self- demanding profile with a thirst for learning. 

Terms and conditions 

• Type of contract: permanent contract 
• Location: Madrid 
• Range salary: depending on profile/ location 
• Desired start date: July 2025
• Trial period: 6 month

Why Selectra? 

• A company with a start-up spirit: dynamism and responsiveness are at the heart of our DNA, and we have a friendly working atmosphere;
• A truly international company: we have over 30 nationalities and ensure that you can talk to everyone by offering free language courses;
• You will be trained, supported, and empowered from the moment you arrive. At Selectra, we believe in learning by doing, while relying on a team present to help you progress; 
• By joining Selectra, you become part of a multicultural and demanding environment, where quality and impact are at the core of everything we do;
• We care about your health and wellbeing: 
  • Access to private health insurance at preferential rates through Alan
  • Discounted fitness subscription thanks to our partnership with Wellhub
  • Fresh fruit delivery every week to the office
  • Pluxee card (formerly Sodexo) for your meals, transport, or childcare expenses
  • Mobility support : we assist you in your relocation if you change city or country
  • Free language classes to better communicate with your international colleagues

Company overview

Our mission : to make the world cheaper, greener, and simpler through our comparison, subscription, and management services for household contracts. Initially specialized in energy, Selectra has expanded to include internet, mobile, insurance, and banking subscriptions, becoming the go-to solution for consumers to manage all their subscriptions and recurring expenses in one place. 

With over 2,200 employees, a revenue of 106 million euros in 2024, and a presence in 17 countries, Selectra is among the major high-growth European startups, recognized by the Financial Times and Les Echos. 

We recruit humble, passionate, and expert talents, fostering a stimulating work environment where learning takes precedence over experience. At Selectra, we reject bureaucracy, unnecessary meetings, and any form of discomfort at work, to build a caring and effective culture that is essential to our success.

Recruitment process

• Step 1: Interview with the HR team
• Step 2: Recruitment test
• Step 3: Interview manager 

Response to your application within 2 weeks maximum.

No consideration of gender, age, skin color, sexual orientation or other discriminatory reasons will interfere with the selection process at Selectra.

We inform you that the data concerning you are computerized and treated confidentially. Your data will be kept for up to three years after you have submitted your application. Only persons employed in the human resources department will be able to access your data for strictly internal purposes. You can access, correct or delete your data by contacting [email protected]