Casualty Claims Representative III

DESCRIPTION OF ESSENTIAL DUTIES:

• Investigate, evaluate and negotiate automobile claims including non-injury, medical payments, minor bodily, serious bodily injury, UMBI, total loss, and some fatality claims and other automobile casualty claims with claimants, attorneys and medical professionals.

• Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices.

• Establish and authorize reserve and claim payments and monitor reserves through the life of the file.

• The employee will be expected to handle numerous claims and to maintain a healthy diary system.

• Settlement negotiations with claimants, policy holders, and other parties are crucial to the position.

• Ability to multitask and address unexpected situations while showing the flexibility to do so.

• Maintain high standards of professional conduct while delivering superior customer service.

• The employee may assist other key Claims units in times of

• Continue job development through training.

• Maintain high degree of confidentiality.

OTHER RESPONSIBILITIES/REQUIREMENTS

Other duties as assigned by Manager or Supervisor

QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:

• Requires:

  • 4 year college degree plus 2 year casualty experience with bodily injury adjusting experience; or

  • 2 years of college and 4 years property and casualty with bodily injury adjusting experience; or

  • 6 years of property and casualty with bodily injury adjusting experience.

• AIC, CPCU or other insurance certification strongly desired.

• The employee is expected to begin the introduction to INS Series within 1 year of hiring date.

• Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required. Excellent telephone, public relations and oral/written communication skills are

• Must be able to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, or schedule

• Must possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web based systems.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is required to operate in a normal office environment with occasional travel necessary to visit office locations, conduct investigations, attend conferences/training classes and meeting.

• The employee is required to sit, use hands to finger, handle controls and talk and hear.

• The employee frequently is required to reach with hands and arms.

• The employee is occasionally required to stoop, lift and move up to 30 pounds

• Specific vision requirements by this job include close vision.

• Must maintain a valid Georgia driver’s license

EOE M/F/D/V AA

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