Offer summary

Qualifications:

Experience with AWS cloud infrastructure and Kubernetes (EKS)., Proficiency in scripting languages such as Python, Golang, or Bash., Knowledge of infrastructure as code tools like Terraform and Helm., Understanding of modern DevOps practices and CI/CD pipelines..

Key responsibilities:

Design and maintain scalable, secure cloud infrastructure.

Automate infrastructure management and deployment processes.

Collaborate with engineering teams to improve system reliability.

Implement monitoring and observability solutions to prevent outages.

Job description

🌍 Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid
🚀 #1 AI business communication platform

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

With a fully Infrastructure-as-Code (IaC) platform already in place, the Infrastructure Team is now focused on scalability, automation, and reliability. As a Senior DevOps Engineer, you’ll play a crucial role in evolving our cloud-native infrastructure, eliminating manual gaps, refining observability, and elevating system resilience. You’ll be part of a collaborative, innovation-driven environment where your voice matters, and your work has real impact.

What You’ll Be Doing

Design, build, and maintain scalable, secure, and reliable infrastructure in AWS
Own and automate infrastructure management using Terraform, Helm, and other IaC tools
Manage and scale our Kubernetes clusters (AWS EKS) for high availability and performance
Design and deploy services, focusing on observability, monitoring, and incident prevention
Develop and maintain tooling and alerting to reduce operational overhead
Champion production-readiness and contribute to operational best practices
Collaborate cross-functionally with product engineers to resolve outages and strengthen system reliability
Proactively identify areas for improvement and drive innovation within our infrastructure
Contribute to our culture of continuous learning and engineering excellence

What We Are Looking For:

Knowledge of AWS
Knowledge of Kubernetes

Knowledge of Python or Golang
Knowledge of Bash scripting
Managing 24/7 production infrastructure and Kubernetes clusters (AWS/GCP...)
Understanding of modern development and operations processes and methodologies
Experience with Linux administration
Experience with CI/CD management (Argo project)
Experience with configuration management (e.g. Terraform, Ansible, Helm, Docker, ...)
Knowledge of GitOps principles is nice to have (e.g. ArgoCD)
Experience with setting up monitoring stack (preferably Prometheus, Grafana, Alertmanager), configuration of monitoring rules, creating dashboards, etc.
Understanding of database systems (MariaDB, MongoDB, Redis, Elasticsearch, PostgreSQL, ...) is a plus
Understanding of the DevOps/SRE philosophy

Some of Your Attributes Are:

Good at problem-solving and debugging
Can-do approach
Passionate about new technologies and not afraid to try them out
Desire to constantly improve infrastructure, internal components and whatever that you see as a problem
You dislike temporary solutions
Learning mindset

Our Tech Stack

Kubernetes (EKS), AWS, Terraform (Cloud), Helm, ArgoCD, Argo Workflows, Ansible, MariaDB, MongoDB, Redis, Kafka, Elasticsearch, Cloudflare, Prometheus, Grafana, Datadog, Sentry

Why You Will Love to Be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🤩 Home office budget
💻 MacBook for work

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Multisport Card / Fitness Allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

Our Hiring Process

Intro Call – Meet our Talent Acquisition team
Technical Interview – Chat with our Engineering Leadership
Homework – A practical challenge to showcase your skills
Homework Review – Present and discuss your solution
Culture Bar Raiser Call & Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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