Teammate - Content Moderation

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today!

Content Moderator I (General Moderation)
The content moderator role keeps our community safe by removing harmful content – this content could be reported to us by users or flagged proactively. Content moderators develop a deep understanding of policies in order to understand what is and isn’t permissible. Moderation takes place across multiple asset types, including video, audio and text. Moderators can deeply engage in repetitive review tasks when needed and also provide important feedback on trends they observe during the course of this work.
 

Responsibilities
● Review reports of different assets like videos, audio and text to ensure they adhere to content moderation policies
● Keep up to date with policy and procedural changes
● Provide feedback on moderator tooling and content policies
● Review and respond to appeals for moderation decisions using macros
● Properly escalate content and appeals that may need specialist review
● Participate in team meetings and work in a group setting

Preferred Experience/Skills
● Previous experience in content moderation and/or customer service
● Strong verbal and written communication
● Familiarity with media and gaming trends (e.g. memes)
● Self-awareness regarding personal bias and wellness
● Interest in helping create safe spaces and communities online
● Eye for detail and efficiency
● Comfortable with potentially repetitive tasks
● Ability to quicky learn and adapt to new policies and procedures
● Reliable team member/enjoys contributing to a larger team initiative

Technical skills and qualifications:
● Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
● Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
● Excellent in the English language, as well as reading and writing in English
● Must be at least a high school graduate

● Must have at least 1 year BPO experience

Soft skills:
● Problem-solving and critical-thinking skills
● Great communication skills, written and oral
● Must be adaptable and flexible, demonstrating abilities to work with process and information changes
● Empathic toward customers and can maintain a customer-centric approach
● Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
● Open to feedback, eager to learn, and can show improvement

Personality traits required:
● Resilient, calm, and professional when dealing with challenging situations
● Adaptable to a dynamically changing business
● Trustworthy and reliable with a high level of integrity
● Resourceful, high attention to detail, and the ability to multitask

What’s in it for you?
● Competitive salary
● Great benefits package
● Professional growth opportunities with the chance to learn from many different functions
● A fun and inclusive workplace

About Us
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including
social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.