Upsells Supervisor - Bayou Music Center

Job Summary:

Who are we?

Unity in Diversity 

Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.

Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.

Who are you?

Passionate and motivated.  Driven, with an entrepreneurial spirit.  A leader who is resourceful, innovative, forward thinking and committed. Passionate about music and providing an excellent and memorable experience for all fans. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  

The Role:

As the Upsells Supervisor, you are a leader in the venue, committed to providing the highest level of the guests’ experience. Someone who is unstoppable in providing the ultimate guest experience.  You are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs.

Responsibilities:

• Upselling concert attendees to available upgrade options on event days
• Manage inventory and create the team’s nightly sales goals
• Manage Hourly Team Members
• Work with GM and Operations Manager on disciplinary performance issues for hourly team members
• Ensure compliance with Workplace Standards
• Maintain constant communication with staff and guests to ensure that they receive highly personalized service
• Floor set up in upgrade areas before doors open (VIP Lounge, Premier Seating Area, Upsells Podiums, etc.)

Qualifications:

• Excellent communication and interpersonal skills
• Well-spoken and personable
• Ability to problem solve, multitask, and is well organized
• Charismatic and a people person. Fearless and excited to lead a team
• Ability to take charge, think outside the box and come up with creative solutions
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Ability to anticipate guests’ needs

Enhance Revenue

• Participate in developing long and short term plans for revenue growth
• Generate/Enhance Revenue and VIP counts

• Execute nightly sales campaigns that increase incremental sales

Vibe, Atmosphere and Maintenance within the Venue

• Create and maintain a high energy environment that fits within Live Nation standards
• Ensure atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor
• Maintain cleanliness standards at its highest

Essential Personal & Interpersonal Skills

• Capable of maintaining a positive attitude
• Maintains an objective view in all circumstances
• Listens empathically to Management and Team Members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance a positive image
• Thinks creatively to produce new possibilities in all areas of operations
• Ability to alleviate volatile situations
• Shows respect by considering the rights and dignity of others rather than just self 
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the Mission and Values of the company

In addition to the performance of the essential job functions, the Upsells Supervisor will be evaluated on the following leadership qualities:

• Accountability
• Development (self and subordinates)
• Working Relationships
• Judgment
• Quality of Work
• Dependability/Reliability
• Written and verbal communication
• Financial Goals
• Operations of Experience Goals 
• Manageability

Minimum Qualifications

WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends) 

ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions

INTERPERSONAL SKILLS:  Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity

ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner

SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred, T.I.P.S. certification or equivalent; 2-3 years experience in an up-scale service and/or in a live music club or nightlife industry with high level customer service

AVAILABILITY : This position will require frequent night, weekends