Patient Care Associate

The Company

H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.

For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative, which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients.

Job Purpose

An H-Wave sales Patient Care Associate, (PCA) offers the unique ability to genuinely help patients, while enjoying the excitement and freedom that comes as a member of the outside sales team. PCA’s work regularly with clinicians and patients to provide drug-free pain relief and functional improvement for people recovering from injury, surgery, or chronic pain.

Duties and Responsibilities

• Ensuring exceptional customer service is given to each patient during in person consultations
• Support the Sales Consultant in the field with the completion of forms and/or paperwork as a result of consultations and      device orders
• Collaborate with the Sales Consultant to meet monthly sales and conversion quotas, focusing on in-person demonstrations
• Initiate contact, schedule home unit instruction and follow up at 72 hours on all referrals for H-Wave home units assigned by      Corporate, the RSD or the Sales Consultant
• Confirm appointments and conduct consultations in the field to ensure a smooth sales process and customer satisfaction
• Ensure the accuracy of sales activity reports, including daily close-out reports from the scheduling system, focusing on field      sales performance
• Work independently in the field following directions and established processes, while effectively managing your assigned territory
• Maintain a thorough understanding of the company policies, processes, and software to support efficient field sales      operations
• Model a culture reflective of our core company values during interactions with clients, patients, health care providers      and co-workers both in the office and in the field
• Other duties as assigned, including tasks related to field sales and customer support

The Benefits

• Base Salary + Commission 
• Mileage Reimbursement
• Matching 401(k) (6%)
• Health/Life Insurance/Dental/Vision
• Company Issued iPhone
• Unlimited Paid Vacation

Qualifications

• Bachelor’s degree required
• Demonstrated ability to meet goals in a rapidly changing environment
• 3+ years Customer Service experience, ideally working with external customers
• Ability to forge, expand, and maintain relationships with our strategic partners
• Strong oral and written communication skills across various media including phone, video, and email
• Strong data and overall analytical skills; proficiency with Excel

Working Conditions

• Ability to transport product/equipment.
• Sitting, standing and/or walking for up to eight plus hours per day.
• Ability to locally travel extensively with ease (approx. 50% of time).
• Must be able to drive approximately 50% of the time within assigned territory.
• Ability to instruct/fit patients with the H-Wave device and apply pad placements.

Physical Requirements

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently required travel to customer clinics, hospitals, and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile.
• This position requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.