Mobile Device Management Analyst

SWBC is seeking a detail-oriented and security-focused Mobile Device Management (MDM) Analyst to support the management and oversight of mobile devices within our financial services organization. This role is critical to ensuring secure and compliant mobile access to corporate systems for employees across the enterprise. The MDM analyst will manage the end-to-end lifecycle of corporate mobile devices and be responsible for provisioning, configuration, policy enforcement, and end-user support- ensuring all actions align with regulatory and internal standards. As a customer-facing role, a successful candidate will be responsible for providing high-quality IT support to ensure that customers have the tools they need to be productive, secure and compliant. The MDM analyst will work within the IT Asset Management (ITAM) division and will have the opportunity to learn and contribute to a multifaceted team.  

Why you'll love this role:

Not only is SWBC a great company to work for, but the MDM Analyst position also provides an opportunity for someone to work with and order some of the latest technologies. You also get to work with relevant cloud-based platforms including ServiceNow, Microsoft Entra ID, Absolute, etc.

Essential duties include the following:

• Oversees the procurement process for mobile devices, ensuring timely and cost-effective purchasing from approved vendors.
• Manages inventory and track device lifecycle (from purchase to decommissioning).
• Manages relationships with mobile carriers, ensuring that devices have the appropriate plans and coverage. Handle troubleshooting and coordination of carrier support for device activations, issues, and billing inquiries.
• Configures, deploys, and manages mobile devices using Microsoft Intune, ensuring security policies, applications, and profiles are correctly applied. Monitor and enforce compliance with internal security policies across all devices.
• Serves as the primary point of contact for end-user mobile device support, providing troubleshooting, device setup, and application management assistance.
• Works directly with end-users to resolve issues related to device performance, connectivity, and app deployment in a timely manner.
• Conducts user training or provide documentation to improve self-sufficiency in managing mobile devices. Collaborate with internal teams to ensure alignment with broader IT objectives.
• Maintains detailed records for device inventory, procurement, and carrier plans. Generate regular reports on mobile device usage, security compliance, and device lifecycle status.
• Conducts cross-training with ITAM stakeholders to ensure organizational process resiliency. Based on various circumstances, the MDM Analyst will be required to assist with ITAM processes outside the realm of MDM, including hardware procurement, software provisioning, inventory management, and offboarding support.
• Performs all other duties as assigned.

Serious candidates will possess the minimum qualifications:

• Associate’s degree in an IT related field from an accredited college or university required.
• Bachelor’s Degree preferred.  
• Minimum of two (2) years of experience in an IT support role with a strong focus on quality end-user support.
• Strong customer service orientation, with excellent communication skills for working with users across varying technical levels.
• Proven experience providing technical support on iOS and Android platforms within an enterprise environment.
• Proven experience with Microsoft Intune for mobile device and application management.
• Proficient Microsoft Office skills, including Outlook, Word, and Excel.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Able to use assistive devices to move products that weigh up to 40 pounds.
• Able to use basic office equipment, including copy machine, personal computer, and fax.
• Able to type 40 WPM.
• Able to travel locally or nationally by car or plane, 10% of the time.
• Information Technology Infrastructure Library (ITIL) certification preferred.
• Able to sit for long periods of time performing sedentary activities.
• Able to stand, stoop, and kneel to file for long periods of time.

SWBC offers*:  

• Competitive overall compensation package
• Work/Life balance 
• Employee engagement activities and recognition awards 
• Years of Service awards
• Career enhancement and growth opportunities 
• Leadership Academy and Mentor Program
• Continuing education and career certifications 
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans 
• Lucrative Wellness Program

*Based upon employee eligibility 

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.