Business Analyst II (Remote)

Who we are

Powernet is a people-first managed-services provider delivering fully-managed network, cybersecurity, desktop, and server solutions that free our clients to focus on what matters most. Our collaborative, community-minded culture blends professional growth with real-world impact—perfect for anyone ready to shape the future of IT services.

Who you are

You're a strong communicator and natural problem-solver who thrives on connecting the dots between people, processes, and technology. You’re comfortable working with both stakeholders and end users, ensuring tasks are completed on time and projects meet high standards. You’re proactive in monitoring support tickets, improving reporting, and enhancing data visualization to drive better outcomes.

Perks you'll enjoy

• Flexible remote work
• Annual Wellness Credit
• 5 weeks PTO
• Company-provided laptop
• Paid training
• Paid Holidays
• 401(k) matching
• Health Insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance

 Essential Duties and Responsibilities 

• Create software requirement documentation
• Facilitate the gathering of information used to build and maintain software requirement documents.  
• Schedule meetings to discuss and gather requirement information
• Work under supervision of senior members of the Analyst staff to coordinate large project initiatives and facilitate training sessions for departmental trainers and end-users
• Demonstrate a growing knowledge of system software and departmental roles and procedures
• Serve as an interface between development staff and end users, to direct an end product which meets user or system needs.
• Create and run test cases for new development and regression testing
• Provide first level application support to end-users
• Rotational weekend billing - Operation of the core billing system, including rating/mediation functions, execution of SQL scripts, pre-billing, billing, and post-billing steps; and support of customer CDR extraction
• Maintain and update QA testing environment. 

Education, Experience and Skill Requirements

• Bachelor’s degree in information systems or related field preferred
• Strong written an oral communication
• Strong interpersonal and organizational skills
• Good analytical ability
• Experience using Google Sheets and Google Docs 
• 2+ years of SQL Experience with knowledge of Postgres syntax
• Self-motivated and goal oriented
• 2+ years experience