Offer summary

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field., 7+ years of experience in client services or healthcare consulting., Experience managing client services teams and operations., Strong understanding of revenue cycle management and healthcare billing processes..

Key responsibilities:

Oversee daily billing operations and client communication.

Develop and implement strategies to improve revenue cycle metrics.

Monitor key performance indicators and produce reports for decision-making.

Lead and mentor onshore and offshore RCM teams.

Job description

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Remote

Summary Description
Reporting to the Vice President and COO, the Senior Client Services Manager serves as a key liaison between the company and our clients, ensuring timely and accurate revenue cycle management services. This role is responsible for overseeing daily billing operations, client communication, and offshore team coordination to maintain service quality and meet performance goals. The Senior Client Services Manager builds strong client relationships, resolves complex issues, monitors key metrics such as denial rates and AR aging, and drives process improvement. Additionally, this position will include training, reporting, risk management, and staff development to support organizational compliance and growth.

Key Responsibilities

Develop and implement RCM strategies to reduce days in A/R, improve cash flow, and minimize denials
Oversee all components of the RCM process: billing, coding, charge posting, appeals, and patient financial services
Monitor key performance indicators (KPIs) and produce actionable reports to inform decision-making
Lead, mentor, and scale a team of onshore and offshore RCM personnel
Collaborate with credentialing, compliance, and IT teams to optimize workflows and integrations
Serve as the internal expert on anesthesia billing regulations and payer-specific requirements
Identify revenue trends and proactively address compliance risks
Support internal audits, payer negotiations, and staff training initiatives

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field
7+ years of experience in client services or healthcare consulting
Experience managing client services teams and operations
Experience in ensuring high-quality service delivery and customer satisfaction strongly preferred

Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

Access to a 401(k) Retirement Savings Plan.
Comprehensive Medical, Dental, and Vision Coverage.
Paid Time Off.
Paid Holidays.
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Client Services Manager ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

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