Technical Product Manager I

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Technical Product Manager I (TPM)

POSITION SUMMARY:

The Technical Product Manager I plays a critical role in supporting on-going product development through supporting intake of new business requests, assessing the impact of specific changes, prioritizing and sequencing the scrum team backlog, and partnering with the scrum team to prepare, execute, and deliver work across an on-going 2-week sprint cadence. This role is also expected to partner with Product Owners overseeing roadmap and release plan development within a particular product line to ensure that tactical delivery and sprint plans align to strategic planning. The Technical Program Manager I is expected to gain knowledge of rapidly changing Product offerings, the technology we utilize to support them, and the broader pharmaceutical or healthcare industry. Demonstrable experience within a business analysis role within an Agile delivery environment is desired. 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Define and communicate requirements, ensuring they align with customer needs.
• Collaborate with stakeholders to gather and analyze feedback, ensuring it is incorporated into the product strategy.
• Own story writing for the majority of the team's tickets.
• Assist in maintaining and updating the product roadmap and release plans.
• Lead and facilitate Agile ceremonies, including sprint planning, backlog refinement, and demos when needed.
• Adapt quickly to changing priorities, and customer needs, adjusting the product strategy and roadmap as necessary.
• Conduct impact assessments and risk assessments for proposed product changes.
• Collaborate with engineering teams to ensure successful product launches and releases.
• Effectively communicate with stakeholders, development teams, and engineering teams.
• Effectively translate basic technology terms and concepts to stakeholders that may not be technical in nature.
• Know your products and/or programs and their dependencies.
• Actively pursues next higher-level responsibilities, competencies, and skills
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: 

1. Experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
2. One to three years of experience in an entry level Technical Product Manager role is preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: 

1. Excellent verbal and written communication skills
2. Ability to multi-task and adapt to changing priorities
3. Proficient keyboard skills
4. Competency in MS Word and Excel
5. Knowledge of HIPAA regulations
6. Detailed oriented and highly organized
7. Excellent interpersonal skills
8. Knowledge of pharmacy benefits, and medical benefits
9. Global understanding of commercial and government payers preferred
10. Ability and initiative to work independently or as a team member
11. Ability to problem solve
12. Customer satisfaction focused

Core Competencies

• Communication- Advanced
• Ownership- Intermediate
• Accountability- Intermediate
• Adaptability- Intermediate
• Innovation- Beginner
• Leadership- Intermediate
• Team Building- Intermediate
• Conflict De-Escalation- Beginner
• Troubleshooting- Intermediate
• Strategy- Intermediate

Core Skills

• Agile- Advanced
• Requirements Analysis- Intermediate
• Time Management- Proficient
• Soft Skills/Interpersonal- Proficient
• Story Writing- Proficient
• Jira/Confluence- Proficient
• Microsoft Office- Advanced
• Sharepoint- Proficient
• Product/Project Roadmap- Intermediate
• Technical Writing- Intermediate
• Manual Testing (Functional)- Intermediate
• Process Models- Intermediate
• Data Models and Analysis- Intermediate
• Database Architecture- Intermediate
• API and File Integrations- Intermediate
• Impact Analysis- Intermediate
• Risk Assessment- Intermediate
• LOEs- Proficient
• Critical Thinking/Decision Making- Proficient
• SQL Analysis- Proficient
• Negotiation- Beginner
• Product Marketing- Beginner
• Market Research- Beginner
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit
• The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Schedule

Must be flexible on schedule and hours

Overtime may be required from time to time

Must be willing to work weekends if required to meet company demands

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply. 

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services. 

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.