Community Director I

About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.  

Property Details:  The property is located in Sunnyvale, CA.  

Schedule: Monday through Friday from 9:00 am to 6:00 pm

Target Pay: $79,331 per year + performance bonus eligibility

Role Overview: Prime Residential’s Community Directors are the heart of our communities, dedicated to maximizing long-term performance. They excel in personnel management, understand the competitive market, and uphold the highest standards. With strong leadership, communication, and problem-solving skills, our Community Directors create positive and supportive environments. They embrace change with resilience, ensuring stability and success while inspiring their teams to reach new heights. By understanding relevant laws and policies, they make thoughtful decisions that benefit both the community and its residents, fostering a sense of belonging and excellence.

Who You Are:

• Leader and mentor with strong financial acumen and a customer-focused approach, dedicated to maximizing community performance.
• Effective communicator and organized multi-tasker, skilled in building relationships with team members and the community.
• Passionate problem-solver and strategic thinker who inspires top performance and drives process improvements.
• Passionate about continuously seeking new learning opportunities, and making our residential community a better place.

Key Responsibilities:

• Recruit, engage, and retain a diverse team of property management professionals embracing and building a team culture focused on diversity, equity, inclusion, and belonging.
• Hold regular staff and individual meetings to maintain strong team culture and shared progress toward property goals and standards.
• Develop effective marketing plans, monitor property appearance, and evaluate cost per lease and traffic strategies.
• Ensure all associates understand the competitive environment and adjust market rents proactively.
• Anticipate market changes and make strategic adjustments.
• Establish and prepare comprehensive operating budgets with input from key team leaders.
• Review weekly updates to address occupancy and future exposure.
• Conduct weekly inspections of the property to evaluate conditions and report any risks or service needs.
• Monitor and maintain community goals for resident satisfaction and retention.
• Stay current on local market conditions, trends, and forecasts.
• Identify and implement marketing campaigns to generate traffic and leases.
• Manage social media and research competitive properties to determine trends.
• Build and maintain a customer-focused culture of respect, responsiveness, and efficiency.
• Respond to resident and prospect inquiries with professionalism and confidence.
• Participate in resident relationship-building activities and monthly renewal programs.
• Establish leasing and maintenance goals and ensure timely delivery of required reports.
• Adhere to company protocols for vendor and contract management and ensure compliance with all training requirements.

• 5+ years of property management experience.
• 3+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver's license for operating community vehicles.

What We Offer:

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans. 
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off. 
• Retirement: 401k match up to 4%. 
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more. 
• Education: Tuition reimbursement for continuous learning. 
• Employee Housing Discount: Housing discount offered at Prime Residential properties. 

JOIN OUR TEAM: If you are a dedicated professional with a passion for excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.  

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/   

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.  

Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.  

Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.