Customer Care Agent

About Us: 

How many companies can say they’ve been in business for over 177 years?! 

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! 

Location/Region: This position is located in Toronto,

What’s the role?  

As a Customer Care Agent, you get to work with an astonishing team that plays a vital role in Carl Zeiss Vision Canada. Show case your skills and experience with process enhancement.

Sound Interesting?  

Here’s what you’ll do:  

• Handle a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network, which includes resolving essential product or service issues and following the escalation process as required.
• Answers a high volume of incoming calls for order status updates and taking orders.
• Effectively utilizes the phone system to handle transfers, parks, and voice mail.
• Answer the calls professionally, responding to complaints and inquiries courteously.
• ​Follows up on customer requests, orders, and issues promptly
• Tracks orders using the DVI computer system.
• Manages assigned accounts.
• Tracks jobs to ensure timely deliveries.  Notifies customers of unexpected delays. Other duties as required.
• Other responsibilities as assigned

Do you qualify?  

• High School Diploma with some college preferred
• one year of call center experience or 3 - 5 years of customer service experience is preferred.
• 1-2 years of optical experience is preferred.
• Knowledge of ZEISS lenses is preferred.
• Typing speed of 40 wpm is an asset.
• Excellent communication skills.
• Ability to work under pressure and multitask.
• Ability to solve problems independently. 
• Should be able to work on a flexible shift from 8.30 am to 8 pm

We have amazing benefits to support you as an employee at ZEISS!  

• Medical  

• Vision  

• Dental  

• RPP 

• Employee Assistance Program  

• Paid time off including vacation, personal, and sick days 

• The list goes on!   

ZEISS is an equal opportunity employer.