Offer summary

Qualifications:

Currently studying Information Technology or related fields., Advanced level of English; Spanish is desirable., Basic knowledge of software for patient management (OIS) and planning (TPS)., Familiarity with Microsoft Windows Server/Domain is a plus..

Key responsibilities:

Provide support to customers via remote service, phone, email, or web conferencing.

Ensure compliance with Elekta procedures and customer satisfaction.

Keep records of customer interactions updated within 2 business days.

Assist in software upgrades and updates for Elekta systems.

Job description

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

DESCRIPTION - TO PROVIDE SUPPORT TO THE CUSTOMER/FIELD ENGINEER/DISTRIBUTORS, TO FULFILL THE OFFERED SLA, RELIABILITY OF THE INFORMATION AND TO ASSURE THE CUSTOMER´S SATISFACTION;
TO ASSURE THE FULFILLMENT OF THE ELEKTA PROCEDURES AND REQUIREMENTS BY THE CUSTOMER, ACCORDING TO THE TECHNICAL GUIDELINES OF THE HEADQUARTERS;
SUPPORT TO MANAGEMENT SOFTWARE (OIS) AND PLANNING SYSTEMS;
PERFORM UPGRADES AND UPDATES OF ELEKTA SYSTEMS;

RESPONSIBILITIES:
• COMPLETE TRAINING APPLICABLE AND KEEP HIMSELF UPDATED WITH THE NEW VERSIONS OF THE ELEKTA PRODUCTS;
• TO PROVIDE SUPPORT TO THE CUSTOMERS, GIVING SOLUTIONS WITH REMOTE SERVICE, SERVICE BY TELEPHONE, E-MAIL, WEBEX OR INTELLIMAX;
• TO FOLLOW THE ELEKTA WORK POLICIES;
• TO USE THE PPES PROVIDED BY THE COMPANY, WHENEVER NECESSARY;
• TO KEEP 100% OF THE CALLS DULY UPDATED IN CLM AND NOT LATER THAN 2 BUSINESS DAYS AFTER THE PERFORMANCE OF THE ACTIVITY;
• TO ASSURE THE RELIABILITY OF THE INFORMATION PROVIDED TO THE CUSTOMERS;
• BE FOCUSED AND DEMONSTRATE THE TECHNICAL KNOWLEDGE TO SUPPORT THE CUSTOMERS/FIELD ENGINEERS/DISTRIBUTORS IN THE PROBLEM SOLUTION;
• TO BE ABLE TO ATTEND CALLS WITH LOW COMPLEXITY WITHOUT SUPPORT;
• BASIC KNOWLEDGE ABOUT THE SOFTWARE FOR PATIENT MANAGEMENT (OIS), PLANNING (TPS), ACCORDING TO THE STANDARDS ESTABLISHED BY ELEKTA;
• SUPPORT THE CUSTOMERS TO UPGRADES AND UPDATE TPS;
• TO PLAN AND EXECUTE THE SOFTWARE FCOS, IN ORDER TO BE APPLIED TO THE CUSTOMERS, WHENEVER AVAILABLE. TO ACHIEVE MINIMUM OVERDUE LEVEL;

AUTHORITIES:
• TO MAKE CONTACT WITH THE FACTORY SUPPORT, WHENEVER THERE IS A NEED OF INTERNATIONAL SUPPORT.
• MAKE CONTACT WITH CUSTOMERS AND DISTRIBUTORS.

RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES:
STUDYING IN INFORMATION TECHNOLOGY OR RELATED AREAS; FLEXIBILITY AND ASSERTIVE COMMUNICATION; GOOD INTERPERSONAL RELATIONSHIP; DISCIPLINE WITH DEADLINE, SCHEDULES AND DOCUMENTATION; TEAMWORK, ADVANCED LEVEL IN ENGLISH AND DESIRABLE SPANISH. DESIRED SKILL IN MICROSOFT WINDOWS SERVER / DOMAIN.