Architect I

• Hi, I’m Veena, your Recruiter and guide to joining CSG! We’re excited to learn more about you and how your experience can strengthen our Encompass (Singleview) product team. This is a senior-level technical role where you’ll contribute to the design, evolution, and innovation of our telecom billing platform.

   

  We are looking for an Architect – Encompass (Singleview) who will:

• Lead the design and development of frameworks and systems within the Encompass (Singleview) product line.
• Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.
• Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves Encompass system design weaknesses. Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems.
• Collaborate with cross-functional teams to define technical requirements, architecture, and integration strategies.
• Partner in architectural discussions, decisions, design and implementations by collaborating with internal and external stakeholders to define architectural solutions & requirements.
• Architect, design and document systems and solutions involving Encompass. Own the end-to-end solution consisting of Encompass and third-party products. 
• Solve complex technical challenges creatively, proactively, & independently, ensuring alignment with company objectives.
• Act as a hands-on technical partner, contributing to the implementation of scalable, high-performing systems.
• Own and document technical processes, system specifications, and architectural standards.
• Identify system design challenges and proactively recommend improvements aligned with business goals.
• Mentor other members of team.

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  Is this opportunity right for you? We are looking for candidates who:

• Have a Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent experience.
• Over 10+ years of experience in software development and architecture roles.
• Possess 2+ years of direct experience with Encompass (Singleview) billing or implementation.
• Have strong technical knowledge in system design, integration, and Encompass product configuration.
• Are proficient in collaborating with stakeholders to translate business needs into scalable technical solutions.
• Demonstrate excellent problem-solving and decision-making skills in high-complexity environments.
• Can mentor development teams and contribute to architectural governance across projects.
• Ability and willingness to do coding/configuration within Encompass, if the situation demands, will be a plus.

• Our Guiding Principles

  Impact: Always help and empower others, whether they’re colleagues or customers.

  Integrity: Do what’s right for our customers and our people while being authentic.

  Inspiration: Be bold in the way you think and passionate about the work you do.

   

  CSGer Perks & Benefits

• Work from home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Medical, Dental, and Vision
• Paid Vacation, Volunteer Time, and Holidays
• And much more!

• If you need assistance due to a disability or accommodation during any part of the hiring process, please contact +1 (402) 431-7440 or email accommodations@csgi.com.

   

  Our Story

  CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most.

  With over 40 years of experience, we’ve helped some of the world’s biggest brands solve their toughest challenges. We foster a culture rooted in integrity, innovation, and impact—where everyone’s contributions matter.

  Learn more about CSG Inclusion & Impact here.

   

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