Expeditor - Maintenance

Job Description:

• Follow up on tows; review and correct as needed.
• Arrange, manage, and follow-up on Shop-to-Shop tow requests.
• Assign and manage Tech Sheet follow ups to MAP Advisors
• Locate and secure non-Drivable vehicles.
• Confirm vehicle arrival or location with shops.
• Document and log DOT and ANSI inspections
• Contact shops to request re-fax of estimate with the correct full VIN added.
• Communicate status of repair to MAP or Collision when necessary
• Create POs for after-hours emergency road services.
• Assist Accounts Payable in updating POs paid by credit card and document incorrect vendors.
• Update PO amounts for roadside vendors
• Support the Enterprise group in locating misplaced or lost rental vehicles.
• Create Info POs to document maintenance performed by client-owned garage.
• Assist with the open PO report by following up with shops.
• Be available to assist within the department and with other groups and departments in Wheels.
• Other duties as assigned.

• This position has no managerial responsibilities.

• Basic to mid-level automotive knowledge
• Basic computer skills (including Windows, Excel, Word, Outlook)
• Clear, concise communication, both verbally and in writing
• Ability to work in a team environment.
• Creative and efficient problem solving
• Ability to interpret client specific instructions.
• Good work ethic, follow up, and organizational skills.
• Ability to work independently.
• Ability to cross-train for other duties.
• Ability to attend training classes as needed and/or requested.

• High School diploma required
• One to three years Customer Service experience
• An understanding of Fleet, Vehicle or Collision Repair, Subrogation, and/or Risk Management is preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement
 

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.