Senior Client Engagement Manager

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Are you ready to take your career to the next level? As a Senior Client Engagement Manager, you'll be a vital part of our Corporate Business Development team, working with top-tier Banking and Finance clients across Australia.

In this role, you'll be the go-to person for our clients, ensuring their needs are met. You'll coordinate with various departments, turning challenges into opportunities and making every client interaction a memorable one.

If you're passionate about building strong relationships, love problem-solving, and thrive in a fast-paced environment, we want to hear from you!

What you will be doing:

• Manage inbound client enquiries and support tickets, ensuring timely and high-quality resolutions.
• Provide expert advice on platform features, configurations, and workflows.
• Escalate and manage complex issues through to resolution.
• Lead monthly governance sessions with key stakeholders.
• Prepare and deliver professional presentations for internal and external audiences.
• Act as the primary escalation point for client issues and performance concerns.
• Identify cross-sell and upsell opportunities within existing client portfolios.
• Serve as a subject matter expert (SME) across products and client segments.
• Collaborate with Sales, Product, and Project Management teams to align on client needs and solutions.
• Build and maintain strong, strategic client relationships.

Job Qualifications:

What you will bring:

• 5+ years of professional experience in the Banking, Finance, Valuation, or Real Estate sectors, with strong industry knowledge preferred.
• A proven track record of delivering exceptional customer service with a focus on achieving positive client outcomes.
• Naturally curious and solutions-oriented, with the confidence to ask thoughtful questions and challenge existing processes when needed.
• Excellent interpersonal and relationship management skills, with the ability to build trust and rapport across a diverse client base.
• Comfortable operating in ambiguous and fast-changing environments, with the agility to adapt to evolving client needs and business priorities.

• Time off: Generous PTO and paid holidays, plus volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Retirement: Superannuation program with employer contribution
• Wellbeing: 10 paid wellbeing half days, $600 annual well-being stipend, 12 free mental health sessions and free access to the Calm app.
• Extras: Recognition Rewards, Referral bonuses and more!

Cotality's Diversity Commitment:​

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. 

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Equal Opportunity Employer Statement:​

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. ​

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Please apply on our website for consideration.​

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