Assistant Human Resources Manager

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:
The Assistant Manager - Human Resources is responsible in supporting our HR operations with a primary focus on leave management. The ideal candidate will be responsible for ensuring effective and compliant administration of leave policies such as FMLA, FYML, ADA and PWFA and supporting related benefit processes.

JOB DESCRIPTION

Principle Accountabilities (Key Result Areas)

• Support the HR Manager in policy development and communication regarding leave and attendance.
• Assist with day-to-day operations of the HR functions and duties.
• Provide guidance to employees on leave policies and procedures.
• Maintain accurate and up-to-date leave records in the HRIS system.
• Process leave requests and ensure timely communication between employees and managers.
• Provide employees with relevant benefit information while on approved leave - such as short-term disability, and/or payments for benefit premiums. 
• Assist in payroll preparation by providing relevant data (absences, leaves, etc.)
• Properly handle complaints and grievance procedures.
• Other duties as required.

Attributes & Attitude

• Dynamic and dependable
• Customer & employee centric
• Ability to work under high pressure
• Highly organized with proven delivery of projects on schedule
• Excellent interpersonal and communication skills
• Integrity and drive
• Energetic and Enthusiastic
• Prompt and fast paced
• Ability to provide a high level of customer service
• Ability to maintain a high level of confidentiality

Knowledge

• Proven experience as an HR assistant, staff assistant or relevant human resources/administrative position.
• 2–4 years of experience in HR operations, preferably with direct experience in leave management.
• 1-2 years of US Leave experience specifically – FMLA, PWFA, ADA.
• Previous experience in a multi-location or large workforce environment.
• PC literacy (MS Office, in particular)
• Hands on experience with Workday and Service Now preferred.
• Basic knowledge of labor laws
• Excellent organizational skills
• Strong communications skills

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.