CALL CENTER OPERATOR

New York Plastic Surgical Group is looking for a full-time call center operator for our Plastic/Reconstructive Surgery practice who is motivated and focused on excellent patient care. This individual will play an important role in the 1st contact with most patients calling our office. Processes of the medical practice and must exhibit superior customer service. Candidates must be comfortable working with patients, display excellent communication and organizational skills, and have superb customer.
service skills also will answer high-volume calls on a multi-line phone system.

*ABILITY TO SPEAK SPANISH FLUENTLY

Location: Remote 

MANDATORY TRAINING: GARDEN CITY NY for 3 months

WHAT WE CAN OFFER YOU:

• Annual bonuses based on performance evaluation
• Medical, dental, and vision insurance
• 19 Days PTO, as well as 7-8 paid holidays
• 401k at a 3% Match
• Deep Blue Med Spa Employee Benefits Program (50% product discount, complimentary and discounted services, including injectables, etc.)
• Educational Development/Tuition Reimbursement
• Wellness programs (Employee Assistance Program, Discounted gym memberships, discounted wireless phone services, etc.)

EDUCATIONAL REQUIREMENTS:
❖ Associated Degree Required, Bachelor’s Degree Preferred

QUALIFICATIONS AND EXPERIENCE:

❖ Call Center experience (high call volume) (medical experience preferred)
❖ Working knowledge & understanding of medical terminology
❖ Working knowledge & and understanding of insurance plans and self-pay patients
❖ Excellent communication and interpersonal skills

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE
FOLLOWING ACTIVITIES:
❖ Answers telephone promptly and in a polite and professional manner to meet New York
 Plastic Surgical Groups' customer service standard of excellence. Answer high-volume calls on a multi-line phone system; screen and direct calls, take detailed
messages, and/or forward telephone calls to the appropriate physician or team member.
❖ Receive all types of calls and make various types of appointments for all locations.
Schedule those appointments and have a working knowledge of providers,
and an understanding of systems, processes, and services rendered.
❖ Verify and update all demographic and insurance information upon scheduling all
appointments, and run patient eligibility when finalizing an appointment.
❖ Turn on/off phone our system, put phones on service, when necessary, confirm on-call
physicians with Answering service when putting the phones on night mode.
❖ Maintain a full working knowledge of injectable products, current promotions, and
services offered by Deep Blue Med Spa.
❖ When necessary, will be responsible for training new phone operators for the call center.
❖ Demonstrates a high level of professionalism in dealing with confidential and sensitive
issues, and complying with HIPPA rules and regulations.