Project Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About The Opportunity:

The Project Manager is responsible for the end-to-end delivery of Digital Solutions (DS) cross-functional programs for new and existing customers. The Project Manager works directly with customer business and internal Iron Mountain teams to implement business process management solutions. This role is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large-scale, multi-region projects that involve delivery by multiple work streams.

Key Accountabilities:

• Lead IRM customer and internal enterprise Digital Solution implementations that are highly complex and involve multi-service lines. Ensure the project is aligned with contractually approved scope and services.
• Manage a matrixed project team of project managers and Subject Matter Experts from IRM Sales, Product, IT Infrastructure, Real Estate, HR, IT Security, and Finance teams.
• Work directly with customer project managers and resources. Provide direction to cross-functional workstream leads and project stakeholders to meet performance requirements and stakeholder expectations.
• Act as the primary point of contact for both customer and internal resources to provide continuity in messaging regarding scope, schedule, risks, and performance or status reporting.
• Align workstream and customer timelines to develop and maintain the program-level schedule. Manage ongoing dependencies, conflicting priorities, and resource alignment.
• Develop and manage status reporting, risk, and issue logs. Utilize IRM and customer standardized reporting tools to communicate program progress.
• Educate program team and customer on the IRM program change control process. Manage resource alignment on requirements gathering, identifying overall level of effort, approvals, testing, and implementation.
• Ensure internal and external stakeholders' requirements are met, including performance, quality, and financial goals.
• Ensure program RACI and escalation paths are developed and communicated across the program. Properly engage senior leadership as required for issue escalation by providing summarized information and requested resolution steps.
• Responsible for formal handover and education to operations / customers for ongoing Business As Usual (BAU) support.
• Ensure that operating procedures are standardized in the different locations where the program will be implemented.
• Supports and promotes Iron Mountain core values.

Knowledge, Skills & Education:

• Requires 10+ years of project management experience in a matrix and multi-project environment.
• Bachelor’s degree in Management or a related field preferred, or equivalent work experience.
• Active PMP Certification.
• Knowledge of technologies and associated methodologies (SDLC).
• Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.).
• Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
• Must have clear, executive-level, excellent written and verbal communication skills – well targeted based on the level of the audience within and outside the organization.
• Good level of empathy and active listening.
• Ability to manage conflicts.
• Ability to multitask and prioritize issues in a complex environment.
• Excellent customer service.
• Must be detail-oriented and highly organized.
• Must have demonstrated ability for independent decision-making, supporting large customer groups, and managing highly visible projects.
• Must be able to deliver work efficiently through formal and informal channels and display a broad understanding of business practices and policies.
• Cultural adaptability.
• English required.
• Analytical (problem-solving) capacities.
• Performance & result orientation.

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