Offer summary

Qualifications:

High school diploma or GED preferred., Minimum 3 years of medical office or call center experience., Strong computer skills and customer service abilities., Accurate data entry skills and phone etiquette..

Key responsibilities:

Respond to a high volume of appointment requests via calls, emails, and electronic messages.

Schedule medical exams, procedures, and tests while collecting demographic and insurance information.

Serve as an escalation point for questions from Specialists I and II.

Handle complex scheduling requests efficiently.

Job description

Responds to a high volume of appointment requests, including telephone calls, emails, work queues, and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration, and serve as escalation point for questions from Specialists I and II and complex scheduling requests.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) preferred
Minimum 3 years of medical office or call center experience
Strong computer skills (specific programs as deemed by department)
Strong customer service and phone etiquette skills
Accurate data entry skills

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.