Warranty Systems Specialist

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

The Warranty Systems Specialist position will actively contribute to the design, development, implementation, and on-going support of the warranty system and robotics process automation related to warranty. They will perform tasks necessary to identify and improve warranty processes, including automated warranty processes, document and provide training of warranty processes, and provide support to system users. In addition, this position will ensure that Ryder and supplier process and data requirements are established, implemented, and functional. The position will manage the warranty robotics workforce and ensure accurate reporting of results.

• Provide on-going support of warranty systems. Ensure warranty systems and tools are working as expected, identify and resolve any issues that may arise.
• Ensure oversight and up-time of the Ryder robotic workforce, generating appropriate reporting on daily results. Part of the team which provides first level support and triage of issues with robots in production.
• Participate in developing RPA code to ensure robots can perform the steps required to automate processes. Work as part of the development team to ensure requirements are satisfied. Provide updates and in-progress demonstrations to SME’s and leadership.
• Devise, configure, populate and maintain rules tables (SMO - Warranty Guidelines Tables; WCM - User, Supplier, SRT, Contracts, Coverage, Parts, Shipping tables; Biz Talk - EDI tables; WAM (Warranty Accounting Tables)
• Identify & maintain processing rules and guidelines for approximately 120 suppliers.
• Determine integration and configuration requirements for current and future warranty suppliers.
• Participate in development of training materials and training sessions for internal Ryder Warranty Department and Field Users
• Participate in design,user acceptance and quality assurance testing, and implementation of new system and future enhancements.
• Work with management to identify and document warranty automation opportunities. Work as part of the team to understand and document end to end processes.
• Manage system access to include access requests for internal and external users, new users, terminated employee status changes and changes to access for all Warranty Department systems.

• Performs other duties as assigned.

• Ability to listen, write, and speak effectively. Inform, explain, and give instructions. , Required
• Strong verbal and written communication skills , Required
• Articulate and responsive to colleagues , Required
• Possesses strong product knowledge , Required
• Demonstrates time management and priority setting skills , Required
• Ability to communicate with a broad base of systems users (to include users with systems technical skills and non-technical users., Required
• Ability to work independently and as a member of a team , Required

• H.S. Diploma/GED, Required
• Associate's Degree in related business or systems discipline, Preferred
• 2 years or more in warranty claims processing, Required
• 2 years or more in project management, Required
• Competency in computer systems and applications is essential, including MS Office and other reporting systems, an emphasis on the ability to access and manipulate data from a variety of sources. Intermediate, Required
• Knowledge of AS400, SQL, MF, and PC systems and system capabilities. Intermediate, Required
• Training or awareness of at Robotics Process Automation (RPA) tools. Intermediate, Preferred

• No

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.