Offer summary

Qualifications:

2+ years of experience in a customer-facing role or a 2-year college degree with demonstrated customer relationship skills., Strong communication skills with customers, co-workers, and management., Familiarity with email suites like Outlook and the ability to learn new computer systems., Excellent time management, attention to detail, and the ability to thrive in a fast-paced environment..

Key responsibilities:

Act as a liaison between retail partners and the underwriting team.

Monitor a shared inbox and handle partner inquiries promptly via live chat.

Convey THREE value propositions to agents and clients.

Perform data tracking and entry within the CRM system.

Job description

THREE is a growing insurance provider that sells a unique and straightforward insurance policy to small businesses – from restaurants, to electricians, to consultants – covering them against property risks (e.g. fire, theft, flood), lawsuits, and more. It was born out of and remains part of Berkshire Hathaway, one of the most respected companies in the world. At THREE, you’ll join a team of experienced insurance operators that chooses to run lean, promotes autonomy, and is charged with building a small commercial insurer that challenges the largest players in its space.

This position assists retail partners with quote management and completion via understanding of our underwriting guidelines, CRM, and knowledge of the product.

Job Responsibilities

Act as a liaison between our retail partners and our underwriting team.
Monitor a shared inbox and handle partner inquiries promptly via live chat.
Convey THREE value propositions to agents and clients.
Data tracking and entry within our CRM.
Maintain a current working knowledge of product, underwriting, software, and the insurance industry.
All other duties as assigned.

Qualifications

2+ years’ experience in a customer-facing role. (or)
2-year college degree and the ability to demonstrate customer relationship skills
Strong communication skills with customers, co-workers, and management.
Familiarity with outlook or another email suite.
The ability to learn and adapt to new computer systems.
Ability to thrive in a fast-paced environment.
Excellent time management and triage skills. Attention to detail.
A stable internet connection and dedicated workspace.

Company Expectations

Exhibit professionalism in communications and attitude.
Be responsible and accountable for own actions.
Regular attendance. Report on time; adhere to time frames for breaks and lunch.
Deliver exceptional customer service.
Participate in appropriate training in a timely manner.
Comply with all policies, procedures, and regulations.

About Us

Our parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through THREE will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at THREE are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some highlights of our benefits are:

Great work environment with growth opportunity
Subsidized downtown parking (for in-office positions)
Competitive compensation
Generous amounts of vacation and sick time
Closed on major holidays
401(k) with company match
A fantastic healthcare package
Tuition reimbursement after 6 months of employment
Service recognition after 5 years of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $45,000 - $55,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.

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