Job description

Role Summary:

Supports field service, commissioning, and repairs while resolving customer issues. Manages orders, prepares offers, and ensures client satisfaction. Requires MOV experience, technical skills.

Your Role:

As a Field Service Representative, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Order processing and acceptance.
Prepare cost estimates minus discounts according to specifications.
Schedule orders.
Prepare quotations for standard products according to predefined lists.
Read and evaluate customer specifications and customer requirement documents.
Compile technical and commercial offer documents.
Build and maintain strong customer relationships.
Support customers during site visits.
Process customer complaints.
Find, develop and implement technical solutions for special problems.
Coordinate with internal and external customers effectively.
Establish safe and proper work area and follow all safety requirements.
Perform in-house and on-site repairs and service activities.
Provide technical support and training as needed.
Other duties as assigned.

Your Profile:

Hold a Bachelor's Degree with 3–5 Years of relevant experience and have strong communication, organizational, and teamwork skills. Proficiency in Microsoft Office and SAP (SD, MM, PP) is required, with knowledge of AutoCAD or SolidWorks being a plus. The role demands experience in servicing customers across key industries, including oil & gas and power, and hands-on expertise with MOVs from leading manufacturers. Flexibility to travel and the ability to prioritize tasks effectively are essential.

Required profile