Catering Administrative Assistant

Job Description Summary

Job Description

• Process catering files: banquet event orders (BEOs), group contracts, and pm numbers.
• Handle general phone, email, and fax inquiries
• Follow up with clients regarding final guarantees, change,s and other catering details
• Process invoices, report,s and files
• Screen incoming phone calls, file and coordinate vendors for upcoming functions
• Create labels, pre-order menus, meal cards, menu cards, reader boards, and directional signs
• Coordinate group amenities
• Create/Build Inquiries in the system
• Assist in creating in-house event(s) BEOs
• Schedule meetings and confirm appointments for the catering staff
• Assist department managers in booking rooms for monthly department meetings and in-house functions
• Issue/compile daily change sheets for internal departments
• Email weekly report of all upcoming events: daily event sheets, parking reports, BEO distribution
• Compose and mail company brochures
• Field general catering questions
• Assist with incoming mail
• Assist with the check-log and check drops
• Attend all monthly department meetings

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone warmly with a smile
    • Use eye and ear contact and the guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build a solid relationship with your Colleagues
  •  Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations and perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.