Offer summary

Qualifications:

1+ years of relevant experience in back-office, administration, or accounting., Strong problem-solving and analytical skills, with experience in banking being a plus., Excellent organizational, verbal, and written communication skills for effective cross-functional collaboration., Self-driven with good interpersonal skills, able to work in a fast-evolving environment..

Key responsibilities:

Coordinate daily activities based on priority and urgency, especially during high workload periods.

Provide input for projects, propose solutions, and participate in project calls to drive operational execution.

Act as the point of contact for escalation of issues, exceptions, and incidents.

Provide training for lower-level employees and propose improvements in processes and procedures.

Job description

Tired of the ordinary? Ready to crack financial mysteries, uncover insights, and solve real-world puzzles?
Look no further — your next big case starts here.
Join our team and turn your analytical mind into a force for financial brilliance.

The mission of the Investigations Specialist is to resolve queries and disputes, related to bank payment operations, in an accurate and timely manner by establishing and rectifying the root cause to provide resolution toward internal and/or external client. International cooperation with other ING locations and branches.

Summary of responsibilities:

Coordinate daily activities with regards to priority and urgency

Provide input for projects, propose solutions, participate on project calls, drive operational execution and execute changes required

Propose improvements in the processes, procedures, work instructions

Act as point of contact for escalation of issues/ exceptions/ incidents

Provide training for employees on lower job levels

Coordinate daily activities with regards to priority and urgency, especially in periods with high workload

In addition to the above mentioned tasks other activities and responsibilities may be individually defined

Key Role Requirements:

Previous relevant experience 1+ years (back-office, administration, accounting, etc.)
Strong problem solving and analytical skills
Experience in banking is a big plus
Strong organizational, verbal and written communication skills; able to efficiently communicate with cross functional teams and management on recommended course of action, with minimal assistance.
Must have good interpersonal skills and be able to work effectively and efficiently in a fast evolving environment.
Self-driven individual that requires minimal supervision
Ability to empower others to achieve results through motivation, recognition and performance feedback
Please note that Investigation department needs to follow "service hours" and our team work in two shifts to cover time from 8AM to 6PM

Wage (gross)
1 489 EUR/month
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks