Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.
Go Premium

Technical Support Specialist for Internal Platforms

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Slovakia

Offer summary

Qualifications:

Active use of English is required., Good communication skills and analytical thinking are essential., Experience with Salesforce or other CRM systems is a significant advantage., A dynamic personality with a service-oriented and customer-focused attitude is necessary..

Key responsibilities:

  • Resolve technical questions and issues reported by users.
  • Provide comprehensive support from problem identification to resolution.
  • Test and analyze errors in applications, documenting findings and solutions.
  • Communicate and coordinate with various support teams to enhance customer experience.

ING logo
ING Banking XLarge https://www.ing.com/
10001 Employees
See all jobs

Job description

As a Platform Support Specialist at ING Hubs Slovakia, your daily work will be the foundation on which ING builds the rest of our services in pursuit of this purpose. You will be providing broad-ranging support to users to troubleshoot and resolve issues across the organizations’ applications. If you have a keen eye for detail, great customer service skills, and if you love working collaboratively with diverse team members to proactively make your work better every day, then we need you in our team! Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Roles and Responsibilities

  • Resolving tickets regarding technical questions and issues which occurred in the tools
  • Actively supporting the customer in all aspects from problem to resolution
  • Testing and reproducing errors in the tool, analyzing defects in the tool
  • Troubleshooting and solving existing problems/assessing new problems
  • Create and maintain documentation, Working place instructions (WPIs), manuals etc. 
  • Build expertise and knowledge in specific application modules and provide guidance to day-to-day users
  • Actively communicate and coordinate with different support teams to ensure a smooth customer experience 


We hire based on potential. Our greatest expectation of you is that you’re curious and you take ownership of problems and solutions. In return, we’ll back you to develop into an even more awesome version of yourself.
 

Requirements:

  • Active use of English 
  • Dynamic personality, speak up attitude 
  • Common sense
  • Good communication skills and analytical thinking
  • Service oriented, customer focused and always willing to help
  • Working experience with Sales force or other CRM is a huge advantage

Wage (gross)1.489 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot

WellbeING

  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities

YOU/family/friends time

  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Green benefit – reimbursement for eco-friendly products or services up to 300 €
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Required profile

Experience

Industry :
Banking
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationMicrosoft Dynamics CRMHelp Desk SupportSalesforce

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Analytical Thinking
  • Communication
  • Problem Solving
  • Teamwork
  • Curiosity
Are you interested?

Technical Support Specialist Related jobs

See more Technical Support Specialist jobs