Offer summary

Qualifications:

BA/BS Degree in Business, Marketing, or related field; degree in User Research and Design is a plus., 1 to 2 years of experience in panel management, participant sampling, or fieldwork management., Excellent communication skills and ability to manage client expectations under pressure., Detail-oriented with strong organization, problem-solving, and project management skills..

Key responsibilities:

Consult with internal teams and clients to understand business objectives for UX research recruitment.

Plan and execute participant delivery for custom recruitment projects, ensuring on-time and within-budget completion.

Interpret and analyze fieldwork progress, providing performance updates and recommendations to clients and stakeholders.

Maintain communication with stakeholders and manage project scope changes effectively.

Job description

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

Job Responsibilities

Consult with internal teams and clients to understand business objectives on client recruitment needs for UX research
Plan and execute the delivery of participants for custom recruitment projects: confirm project specifications, obtaining quotes from panel providers, scheduling, communicating with all stakeholders, sample procurement, screener refinement, testing, launching, monitoring study progress, and ensuring project success
Interpret and analyze fieldwork progress, communicates performance and recommendations to clients and/or internal stakeholders based on past experiences
Proactively contact internal stakeholders, clients, and partners to provide consultative updates throughout all stages of the project
Ensure all project components and deliverables are completed on-time and within budget
Maintain day-to-day communication with internal stakeholders and clients
Manage scope creep through change orders, phased delivery or other methods
Work with stakeholders to ensure changes are understood, approved, and documented
Provide support for other project managers, as needed
Stay on top of new product offerings/enhancements and how that impacts you and your customers
Improve the recruiting experience by providing Product and other areas of the organization with feedback and suggestions based on experiences and/or customer feedback

What your day will look like:

Recruit test participants (panelists) for Online Unmoderated and Moderated studies on UserZoom and UserTesting platforms
Use our own panel or external panel partners to recruit participants on a global scale for qual and quant custom projects
Provide feasibility and costs to customers and internal teams (using Zendesk and Monday.com)
Consult customers on Screener and Study design, and industry best practices
Make sure customers are charged correctly (on Salesforce and Monday.com)
Work with our internal and external stakeholders ensuring that projects are delivered on time and to the agreed specifications
Work within our data and security guidelines
Have fun and enjoy the journey!

Job Skills & Qualifications

Knowledge Requirements

Knowledge of Market Research, Panel or UX/CX Industry
1 to 2 years of applicable experience, preferable in panel management, participant sampling or fieldwork management for a panel company. Equivalent experience in online market research or complex project management may be considered
Screener authoring and/or experience managing participant feasibility, a plus

Qualifications

Excellent communication skills – specifically how to distill issues, manage client expectations, act as a trusted advisor and communicate in a timely manner under pressure.
Demonstrated high level of client service with internal and external customers
Ability to thrive in a team-oriented, collaborative environment, coordinating a variety of roles and resources to bring projects to fruition
Ability to establish and strengthen long-term relationships with customers and internal stakeholders at all levels of the organization
Detail oriented with strong organization, problem-solving and project management skills
Experience in using MS Excel and Google Sheets for database management and data manipulation.

Systems Experience

Proficient using Word, Excel and PowerPoint
Google workplace experience a plus
Salesforce experience a plus

Education Experience

BA/BS Degree in Business, Marketing, or related field.
Degree in User Research and Design a plus
Or an equivalent combination of education, experience and / or training

This job description is subject to change.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

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