Offer summary

Qualifications:

Bachelor’s degree in Business Management, Information Technology, Engineering, Operations, or equivalent experience., 3 years of experience in the telecom, cable, or technology industry., 2 years of experience in Change Management or IT Service Management (ITSM)., Familiarity with change management principles and best practices..

Key responsibilities:

Facilitate and coordinate day-to-day change activities, including scheduling and communication.

Support the implementation and improvement of change management workflows.

Work with cross-functional teams to ensure clear communication regarding change activities.

Assist with change risk assessments and maintain accurate change documentation.

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least June 28th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description:

We are seeking a proactive and detail-oriented Change Management Program Lead to support the day-to-day execution of change activities within GFiber's centralized enterprise-wide function. You will play a key role in ensuring the smooth and efficient implementation of changes across network, software, IT, and vendor domains, adhering to established governance and procedures. This position involves active participation in change workflows, fostering clear communication, and contributing to the overall stability of our operations. You will also participate in an on-call rotation to address urgent change-related needs outside of standard business hours.

Responsibilities:

Facilitate and coordinate day-to-day change activities, including scheduling, communication, and resource alignment, in accordance with established change management policies and procedures.
Support the implementation and continuous improvement of standardized end-to-end change management workflows, identifying opportunities for efficiency gains.
Work closely with cross-functional teams to ensure clear communication regarding change activities, escalating issues as needed to ensure timely resolution.
Assist with change risk and impact assessments, ensuring adherence to internal standards and contributing to Post Implementation Reviews (PIRs) and Root Cause Analyses (RCAs).
Maintain accurate and up-to-date change documentation and records.
Participate in an on-call rotation to provide support for urgent change-related issues and ensure operational stability.

At a minimum we'd like you to have:

Bachelor’s degree in Business Management, Information Technology, Engineering, Operations, or equivalent practical experience.
3 years of experience in the telecom, cable, or technology industry.
2 years of experience specifically in Change Management, IT Service Management (ITSM), or related operational roles within a technology-driven environment.
Familiarity with change management principles and best practices.

It is preferred if you have:

Experience with ITSM platforms (e.g., ServiceNow) for managing change requests and workflows.
Demonstrated ability to work effectively in a fast-paced, dynamic environment.
Communication and interpersonal skills, with the ability to collaborate effectively with various teams.
Understanding of how operational changes can impact customer experience.

The US base salary range for this full-time position is between $114,000 - $167,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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