Senior Cloud Operations Engineer

About the Role:

As a Senior Cloud Operations Engineer at Energy Exemplar, you will play a critical role in ensuring the performance, reliability, scalability, and security of our global cloud & on-Premise infrastructure. You will work hands-on with Azure and AWS cloud services, automate operational tasks, monitor performance, respond to incidents, and collaborate with cross-functional teams to deliver a seamless experience to our customers.

Key Responsibilities:

• Provision, Maintain and optimize cloud infrastructure on Azure and AWS, including compute, storage, networking, and container services ensuring adherence to best practices and security standards.
• Support 24x7 operations through on-call rotation and liaison with geographically distributed teams, including triage, troubleshooting, and root cause analysis of production incidents.
• Build and enhance monitoring, logging, and alerting systems to proactively detect and resolve issues.
• Automate deployment, configuration, and management of infrastructure
• Participate in disaster recovery planning, backup configuration, and DR exercises.
• Monitor and analyze system performance, uptime, and cost; implement optimizations where needed.
• Enforce security policies, support audit readiness, and implement controls around IAM, encryption, patching, and compliance.
• Collaborate with Engineering, Compliance, Security, and IT teams to support DevOps practices, CI/CD pipelines, and release processes.
• Document operational procedures, playbooks, and infrastructure topology to ensure transparency and repeatability.
• Work closely with Support, Product, and Customer Success to troubleshoot customer-impacting issues in staging and production environments.
• Participate in change management, including review of cloud change requests, rollouts, and rollback planning.
• Promote a culture of collaboration, accountability, and continuous learning within the team, encouraging knowledge sharing and cross-training opportunities.

Skills & Experience:

• 8+ years of experience in cloud operations and automation experience.
• Expertise with Microsoft Azure (preferred) and/or AWS, including services like VMs, storage, networking, and load balancing.
• Strong scripting skills (e.g., PowerShell, Python) for automation.
• Hands-on experience with monitoring tools like Azure Monitor, CloudWatch
• Knowledge of security and compliance practices in cloud (IAM, MFA, patching, encryption, logging).
• Experience with backup, restore, and disaster recovery strategies & Tests.
• Experience with containerization and orchestration (e.g., Docker, Kubernetes).
• Comfortable working in CI/CD environments and supporting deployment pipelines.
• Strong understanding of ITIL processes and incident/change/problem management frameworks.
• Monitor cloud environments for performance, availability, and cost optimization, and implement proactive measures to address any issues or inefficiencies
• Ensure adherence to Cloud Service Level SLAs.
• Excellent documentation and communication skills with the ability to work cross-functionally.
• Ability to work independently as well as with geographically distributed team, take ownership of problems, and drive them to resolution.

Preferred Qualifications:

• Azure or AWS certifications (e.g., Azure Administrator, AWS SysOps, or equivalent).
• Experience supporting clous hosted platforms in production.
• Understanding of data residency, privacy, and compliance concerns in cloud environments.