Senior Product Manager (Remote- US Based)

Job Summary:

As the Senior Product Manager for the Petcare vertical, you will lead product transformation efforts by identifying customer pain points, gathering feedback, and evolving current product experiences to better meet market demands. Though the role will be more transformational than net-new product launch, you will still help drive forward innovation through iterative development and cross-functional collaboration. Your focus will be on refining and scaling existing products, increasing adoption, engagement, and retention, while supporting go-to-market strategies and growth initiatives.

Responsibilities:

• Identify and prioritize customer problems through discovery efforts that include feedback from clients, internal teams, competitors, and data analysis.
• Partner with design and engineering to evolve existing products and introduce new functionality through MVPs, with an emphasis on rapid learning and iteration.
• Support product transformation by modernizing current user experiences and improving workflows to align with customer needs.
• Collaborate cross-functionally to ensure timely delivery of features and address development gaps as needed.
• Monitor and improve adoption and usage of existing products using key metrics such as CAC, LTV, ARPU, and churn rates.
• Partner with marketing and sales to align product improvements with go-to-market strategies and customer acquisition efforts.

Requirements:

• 3–5+ years of product management experience, preferably in SaaS (enterprise or SMB).
• Demonstrated ability to lead product transformation initiatives with measurable business impact.
• Strong collaboration skills with engineering, design, and go-to-market teams.
• Passion for improving customer experience and solving real-world problems through software.
• Comfort navigating ambiguity and making data-informed decisions in evolving environments.
• Excellent verbal and written communication across organizational levels.
• Experience with Agile processes and tools such as Jira, Confluence, and Figma.
• Solid understanding of product discovery, software development cycles, and architectural trade-offs.

Nice To Have:

• Experience in the Petcare industry or familiarity with Petcare services and customer workflows.
• Exposure to design thinking and proficiency with prototyping and design tools.
• Experience with user feedback and analytics platforms (e.g., Google Analytics, FullStory, Pendo).
• Knowledge of API-based integrations and B2B2C software models.
• Familiarity with customer-centric methodologies like Jobs-to-Be-Done (JTBD).

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $115,000- $125,000 USD per year 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Petcare Vertical Solution: https://www.togetherwork.com/vertical-solutions/pet-care/