We are seeking an experienced and strategic Head of Internal Communications to lead and execute our internal communication strategy across the organization. This role is critical in driving employee engagement, aligning teams with the company’s mission and values, and fostering a transparent, inclusive, and high-performing culture.
As the Head of Internal Communications, you will be the trusted advisor to senior leadership and a key partner to HR, Marketing, and other cross-functional teams. You will develop and implement internal communication plans, lead employee messaging during organizational changes, and ensure that all employees feel informed, connected, and inspired.
The Head of Internal Communications is a remote role. Candidates must live in the EMEA region.
Job Responsibilities
Strategic Leadership
- Develop and lead the company’s internal communication strategy, aligned with business goals and culture
- Serve as a communications advisor to senior executives, supporting leadership messaging and organizational change efforts
- Own the voice, tone, and consistency of internal messaging across all channels and departments
Executive and Leadership Communication
- Craft compelling executive communications, speeches, all-hands presentations, and employee announcements
- Support change management communications during organizational shifts
Employee Engagement & Culture
- Partner with People/HR to support culture-building, inclusion, onboarding, values rollout, and employee recognition initiatives
- Drive communications that celebrate employees, amplify successes, and highlight diverse voices and stories
Channel Management
- Manage internal communication platforms (intranet, Slack/Teams, email newsletters, video updates, etc.)
- Ensure communication channels are engaging, accessible, and effectively used for different types of messages
Measurement & Optimization
- Monitor and measure the effectiveness of internal communications using engagement metrics, feedback surveys, and analytics
- Continually improve messaging strategies based on data, employee input, and best practices
Skills and Qualifications
- Bachelor's degree in Communications, Journalism, Public Relations, or a related field (Master’s preferred)
- 8+ years of experience in internal communications, corporate communications, or employee engagement—preferably in a leadership role
- Proven success developing and executing internal communication strategies in a fast-paced, evolving organization
- Exceptional written, verbal, and interpersonal communication skills
- Strong project management, planning, and organizational abilities
Preferred Experience
- Experience working with global, distributed, or hybrid teams
- Familiarity with internal communications tools (e.g., SharePoint, Poppulo, Staffbase, Slack, Teams, etc.)
- Background in change management communications or crisis communications is a plus
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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