Job description

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead.

MAIN TASKS:

Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.
Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.
Detect and notify risks in the technical management of project/client profitability.
Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.
Ensure the fulfillment of the project's technical objectives.
Ensure compliance with the agreed software quality standards with Omega's Technical Management.
Supervise the effort estimations of the development and support team during the testing phase of a project.
Collaborate with the PM/DM in project demos for the client.
Ensure the final delivery of technical documentation for a project.
Participate in the development and training of the technical team, advising them to improve their technical skills.
Identify possible technical Up & Cross Selling opportunities.
Identify possible methodological improvements for the technical team.
Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.

REQUIRED EXPERIENCE:

3+ years participating in the full lifecycle of Salesforce.com implementations.
Experience in Salesforce.com projects.
Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud,
Experience with agile methodologies.
High level of English.

WHAT DO WE OFFER

Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurtant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention
Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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