Customer Service Representative

Customer Service

The Candidate will be trained on and responsible for, taking incoming calls and emails, accurately processing and expediting orders as well as request for quotes.
The position requires the candidate be computer literate, have a pleasant, professional speaking voice and writing skills.

• Professional and courteous ongoing contact with customers before, during, and after a sale.
• Code and input customer orders, pricing information, and additional data into the computer system.
• Provide excellent customer support through knowledge of products and their applications.
• Continuously improve and maintain in-depth product knowledge.
• Coordinate deliveries with Operations staff.
• Assist walk-in customers.
• Handle and resolve customer issues.
• Maintain effective communication with customers, management, and Outside Sales Representatives.
• Focus on securing the profitable sales opportunity with each customer through excellent selling, service, and problem solving.
• Coordinate purchase and delivery
• Respond swiftly and courteously to customer complaints or inquiries.
• Support company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customers.
• Must be able to pass E-Verification, drug screening and background check.
• Able to work 40 hours per week.
• Other duties may be assigned.

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.