Job description

POSITION RESPONSIBILITIES:

• Project Management skills: as primary liaison between and Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
o Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
o Create, communicate, and manage detailed plans with Customer Accounts
o Manage Resource allocations for account scheduling
o Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
o Provide ongoing management of timelines and resource logistics (Change Management)
o Where appropriate, coordinate return of affected devices to a Company location
o Provide a forecast of Customer Account scheduling targets
o Document account statuses, provide Quality record
• Program support:
o Implement various business process improvement and automation initiatives
o Facilitate 3rd Party resource training
o Follow-up on KPIs associated with Resource performance to correct underperforming indicators
o Review / audit documentation, and support reconciliation of project records
o Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures
• Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact
• Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected
• Other duties as assigned by supervisor
• Work environment may be an office or home setting

Quals--
MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS

Education and Experience Required
Minimum 4 years Project Management experience required
University / College degree (BA) preferred
PMI Certification is a plus

Technical Knowledge and Skills
Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required
Experience in medical device industry is preferred
Excellent customer service skills required

Abilities
Self-starter
Strong analytical and problem-solving skills
Negotiation and collaboration skills

Impact and Scope
Errors would result in additional time and cost to the company, as well as potential loss of customer accounts

Key Internal and External Relationships
All colleagues within Company including senior management
Contracted Field service engineers, Project Managers, and Data Entry Clerks
Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical

Planning and Decision Making
Assist Senior Managers in their decisions by data preparation and analysis
Develop proposals with solid rationale
Supervision is available for escalated issues

Required profile