Job description

Job Description:

Lead requirements gathering workshops provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary design and implement.
The solution Research and evaluate technical solutions make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work.
Designs data model and architecture required implement solution using technology specific best practices and standards.
Provide technical guidance and serve as an escalation point for the development team Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
Produces and maintains detailed knowledge transfer documentation including design specs, maintenance, troubleshooting, deployment, technical notes, and testing, etc.
Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings Perform and participate in product roadmap planning.
Identify trends across customer implementations improve future implementations Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes. Successful candidates should possess the following skills, with preference given tthe items smarked.
Effective verbal and written communication skills are vital tsuccess in the role. Operate in a fast-paced environment where you will be responsible for supporting multiple customer projects in parallel.
Ability tunderstand and translate user requirements inttechnical best practice solutions that align with customer expectations.
Comfortable interfacing with all levels of customer stakeholders.
Ability tlisten, interpret, strategize and consult on complex business processes and technical concepts.
Experience should include scripting, tool configuration (tinclude Client Scripting, Script Includes, Business Rules, UI Policies & ACL’s), design work, technical configuration, and deployment.
Specifically, candidates shall possess the skill tconfigure on an ITSM platform including the creation and/or customization of the core applications such as Workflow Editor/ Flow Designer.
Incident, Problem, Change, Knowledge, Service Catalog and Portal.
Emphasis on architecting & configuring automated workflows thru the use of Workflow Editor/ Flow Designer.
We are seeking the ability tidentify layout, design, and presentation, as well as the technical capabilities of configuring in order timprove the ease of use for our customers.
Bachelor’s degree in Computer Science, Engineering, or other related fields or equivalent.

Professional Experience:

Proficiency with scripting in JavaScript, Python & PowerShell.
Five years of advanced administration, configuration, and development experience on an ITSM platform.
Ten years of professional IT experience.
Professional consulting experience preferred.
ServiceNow Certified Administrator preferred (Current Release).
Current ServiceNow Certified Implementation Specialist preferred (Current Release).