Offer summary

Qualifications:

Bachelor’s degree or equivalent experience in an IT environment with coursework in database-related fields., General knowledge of Windows, Mac, and mobile operating systems, as well as web browsers and network technologies., Strong troubleshooting, analytical, and customer service skills are essential., Excellent interpersonal and communication skills, with the ability to multi-task. .

Key responsibilities:

Respond to incoming support calls and provide assistance during scheduled shifts.

Offer support for new ITS products, focusing on remote proctoring and examination platforms.

Handle email and chat requests, and participate in an on-call rotation for after-hours support.

Manage ad hoc projects, maintain the internal knowledge base, and review technical issues related to ITS applications.

Job description

Internet Testing Systems (ITS) is seeking a Client Support Specialist to join our team! This is a remote opportunity, NO 3rd party resumes will be accepted.
ITS is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out
Position Summary
We are seeking an entry-level, permanent, full-time employee who wishes to join our team in a challenging and rewarding work environment. You will be a part of a team that encourages growth, focuses on short and long-term goals, and encourages sharing and cross-team development. You will be expected to follow the Client Support guidelines, provide phone, email, and Instant Messenger support to our customers, and handle projects assigned by management. Being able to listen, adapt and respond will be vital in this role.
Client Support Specialist duties:

Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET.
Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platforms
Respond to email and chat requests
Support on-call rotation for after-hours calls and escalations as needed
Handle ad hoc projects and tasks including maintaining our internal knowledge base
Review of ITS applications, review of HTML & SQL and evaluate technical issues

Skills/Qualifications:

- Flexible availability for morning/afternoon shifts including a seasonal Saturday schedule
- Bachelor’s degree or equivalent experience in an IT environment w/ course work in database related fields
- General knowledge of Windows, Mac, and mobile operating systems
- General knowledge of web browsers
- General knowledge of network technologies
- SQL & HTML experience a plus
- Knowledge of the testing industry a plus
- Strong troubleshooting & analytical skills
- Strong customer service skills
- Ability to multi-task
- Excellent interpersonal and communication skills
- Strong leadership skills a plus

Benefits:

Competitive salary
Profit sharing through annual bonus
Remote & Hybrid Options
Health / dental / vision insurance
Company-paid life, STD, LTD
Tuition / training reimbursement
Certification Bonuses
401K Matching
Dog-friendly office
Top Workplace in Baltimore
Casual working environment

To be considered:
Direct applicants only, no 3rd parties
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Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check.
Search words: technical support, client management, helpdesk

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