Offer summary

Qualifications:

4+ years of experience in the Information Technology field., Excellent communication and follow-up skills are essential., Strong troubleshooting skills are required., Field support and remote support experience is necessary, preferably with exposure to the hospitality industry..

Key responsibilities:

Provide engineering support for client and internal projects.

Assist with project management tasks and document SOPs.

Perform desktop support and deployment for Windows 11 and Apple devices.

Coordinate vendor support and manage accounts for services like Verizon and AT&T.

Job description

About Us:
- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Field Engineer.

Title:
- Systems Analyst / Field Engineer

Department:
- Engineering

Reports to:
- Service Desk Manager

Description:
- Looking for energetic, self-motivated individuals who are interested in being consistently challenged. This is the perfect position for engineers looking for exposure to new and exciting technologies. Travel is required to visit client sites in New York and surrounding areas.

Overall responsibilities:
- Engineering support for client and internal projects
- Assist with Project Management tasks
- Desktop support and deployment -- Windows 11, Apple
- Windows Server maintenance and build -- Windows 2019, Windows 2022, Windows 2025, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Workspace
- Endpoint Detection and Response -- SentinelOne
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Documenting SOPs

Key areas of responsibilities:
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks.
- Project engineering including server build, network configuration, network documentation
- Remote and onsite support of desktop, project, and application-related issues.
- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.
- Assist team in projects that include network installs, wireless implementations, and new builds.

Qualifications:
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 4+ years in the Information Technology field.
- Preferably experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally as this will be a customer-facing role.

Terms of employment:
- Full and part-time positions available
- **Looking to start ASAP**

Required profile