Director of Operations, Southeast

At Veritext, we focus on the details – so legal teams can focus on the case. 

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As the Director of Operations, Southeast, you will provide regional operations leadership to the designated region. This position is responsible for partnering with the Regional Vice President and Regional Operations and Sales leadership teams to support the market to include strategies for growth, key client management and development, acquisition and integration efforts, reporter relationship services, overall employee/reporter/client/community (internal/external stakeholder) engagement and satisfaction, and operational optimization. Additionally, this role oversees all aspects of the regional operations to include people, process, and products (technology) to drive regional and overall organizational operational and financial results.  

What you'll get to do:

Operations Leadership

•  Lead a team of functional operations leaders by balancing long-term strategic vision and short-term deliverables. 
• Provides leadership of operational activities to ensure Company goals are achieved.

• Proactively seeks data and insights to be informed of information and technology affecting functional area(s) to increase innovation and ensure compliance. 
• Embraces a metric-driven approach, not only utilizing data to make decisions, but educating others on the importance of data inputs to drive decisions and adjust operational performance as a result.
• Ensures standards for quality and performance are maintained or enhanced and that appropriate technology is used to drive the business.

Operational Excellence 

• Foster a strong client service orientation in the business and deliver exceptional Net Promoter Score results.   Celebrate, acknowledge areas of opportunity and align with regional employees to educate on the purpose and methodology of NPS.

• Partner with RVP to develop content and perspective for Quarterly Business Review (QBR) (timing may be adjusted in some regions) and other regionally focused business meetings where metrics and other outcomes are reviewed.
• Drive operational excellence in the business by optimizing financial results, to include control of all OpEx costs. 

Cross Functional Collaboration

• Collaborate with leaders across regions and functions to engage in delivery of best practices regarding strategy, efficiency, culture and engagement. 

• Partner with the Project Management Office and Technology teams on projects that drive process improvement and enhanced service delivery 
• Develop relationships with peers in the organization to create a cooperative network. 
• Support and champion the sales strategy which leverages client relationships, pursuit of larger litigation matters, etc.; lead all efforts around driving revenue, and increasing market share.
• Contribute to establishing, maintaining and growing key client relationships in each market by attending -person meetings, industry events, participating in meetings with Account Executives to champion the operational value Veritext delivers to clients.

Acquisition Leadership 

• Partner with leadership teams on acquisitions, including performing pre-close due diligence, planning integration of operational structure and systems, and leading training efforts. 

Change Management 

• Serve as a change catalyst and leader regarding organizational growth and transformation.  
• Assist regional management teams with information to help them translate organizational vision, goals and operational adjustments that will bolster growth across the business.  

People and Culture

• Demonstrates Veritext Core Values and embraces opportunities to serve as a role model to others.
• Foster a success-oriented, accountable work environment through developing, leading, coaching, motivating, and proactively providing feedback to talent within assigned region.
• Collaborate with People team to deliver proactive performance management and calibration processes, employee engagement and support talent-focused initiatives that create a positive and rewarding work environment. 
• Proactively engages in talent management and succession planning initiatives that foster long-term growth and career development opportunities for emerging talent. 
• Foster an inclusive working environment; encourage active participation by regional team members to engage in organizational efforts that expand our commitment to diversity, equity, inclusion and belonging.  

• Keeps Senior Management apprised of issues including safety, security, employee relations, scheduling, and training. Ensure managers and supervisors are adhering to Company policy and administering practices in a fair and equitable manner. 

The kind of teammate we’re looking for:

• 7+ years of enterprise operations experience
• 5+ years of operations leadership experience
• Ability to confidently position the Veritext value proposition 
• Clear and concise communicator able to tailor messaging and communication style to internal and external audiences
• Client service orientation with strong interpersonal skills; able to respond promptly to internal/external client needs, follow through and resolve issues 
• Detail oriented, organized and dedicated professional committed to ongoing operational improvement
• Proactively demonstrate rigor in decision making, execution and follow through
• Proven ability to create and lead successful teams, inclusive of all people management responsibilities and managing for performance 
• Expert in successful client communication and escalation management
• Strong ability to support organizational change, providing resources and coaching to others during times of change and evolution 
• Demonstrated excellence in operational efficiency with a commitment toward Lean Six Sigma operational excellence 
• Embrace ongoing learning, proactively engage in Company offerings that bolster individual professional and personal development.  Utilize Company network, programs and leaders for mentoring, coaching and professional growth.  
• Serve as a translator and steward of sharing information amongst colleagues, teams, clients, community members and other stakeholders with supporting operational procedures and services
• Ability to support, lead and assist the broader organization with transformation in all areas inclusive of technology and data-driven decision making

What’s in it for you:

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.