Loan Servicing Specialist II

About Us:

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role:

The main area of focus for this role is the servicing of the Credit Union’s mortgage, consumer, specialty, and commercial loan portfolios. The incumbent in this position is expected to have prior knowledge of all general activities in the Loan Servicing department. This role is responsible for the timely and accurate processing of Loan Servicing requests from members and internal staff; management of loan servicing systems and processes; other member service and clerical tasks as assigned. This position requires collaboration with other servicing staff to provide high-quality service to our members. 

Key Responsibilities:

• Communicate effectively with other members of the loan servicing team and be a primary point of contact within the department to review and respond to member questions, system processing support, and back up for tasks within the department.  
• Assist members via phone, email, and mail by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service.
• Provide member support by responding to internal phone calls, emails, customer relationship management (CRM) inquiries by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service. 
• Perform loan account maintenance and financial transactions including payments, payment reversals and corrections, and payoffs in the core servicing system. 
• Maintain a working knowledge of all internal software, vendor sites, and other electronic systems to enable completion of job responsibilities.
• Recommend procedural changes when appropriate and work with management on completing the updates and implementation of written procedures for the enhancement of work efficiencies.
• Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
• Perform a senior role in supporting internal loan servicing department projects and initiatives.  
• Take an active role in preparing for and processing loan sales. 
• Maintain and monitor loan servicing general ledger accounts, as requested, including researching and clearing exceptions.
• Complete various other tasks as assigned that may include but are not limited to booking new loans, loan quality control reviews, collateral perfections, insurance tracking and force placement, preparing payoff quotes, release/satisfaction of collateral, tax and insurance escrow research and processing, and document research.

Who You Are:

• Must have customer service experience and a minimum of 2 years servicing experience.
• Adept at utilizing technology and various software platforms to process information.
• The candidate must demonstrate interpersonal, organizational, and communication skills (verbal & written).
• The candidate should be detail oriented with the ability to work in a fast-paced environment.
• Experience in Microsoft Office application.
• Transactional processing experience with strong commitment to providing excellent member service.

What We Offer:

• Competitive Salary and Benefits Package
• Opportunities for Professional Development and Career Growth
• Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration)
• A Collaborative and Inclusive Work Environment
• Paid Time Off, Wellness Time & Paid Federal Holidays 
• 401K with 6% Match 
• High Performance Culture

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

In the spirit of pay transparency, we are excited to share the base hourly range for this position is $25.24 - $30.91, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. 

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.