Vice President, Global Sales Enablement

The VP of Global Sales Enablement will manage a multi-team organization, strategy, and execution for all customer and partner training programs run by Sprinklr. The primary focus for the role is to ensure that Sprinklr’s employees, customers, and partners are equipped with the resources, tools, and skills necessary to effectively position, deploy, and leverage Sprinklr’s products effectively. You are responsible for defining and leading the customer facing training, enablement programs, and platforms needed to accelerate the onboarding of our customers and to continually sharpen the knowledge and skills of Sprinklr’s end users. 
 

In this critical role, you will also partner with our community of Sprinklr’s sales executives to ensure they are equipped with the skills, collateral, and support needed to improve win rates and grow revenue. In addition, your organization will enable our customers to learn and adopt our platform quickly and easily. Your team will partner with business leaders across the company to define course curriculum, educational tools, and lead our worldwide team of trainers to deliver these courses to our sales teams, customers, and partners. This role requires business intuition, team management experience, and a deep knowledge of education best practices. 

What You’ll Do 

• Design, create and implement a comprehensive product and customer education program to include training and development, coaching, and online training tools and resources, knowledge documentation, and supporting processes, programs, and badges. 

• Develop and deploy programs and initiatives that enable customer-facing teams to execute the core aspects of their jobs more effectively, especially as it relates to selling and revenue performance. 

• Lead and orchestrate a sales enablement team of content creators, technical writers, and field partners to empower our sales organization to deliver Sprinklr messaging and solutions to customers and prospects. 

• Lead and orchestrate a team of experts who will educate customers on the use and benefits of our products to drive value realization and adoption. 

• Create and own a program to manage technical documentation, delivery mechanisms of the documentation, and content creation and update cadences. 

• Work with customers to ensure they are utilizing Sprinklr’s products effectively and finding value with our products to support the retention of our customers. 

• Work closely with Sales, Success, and technical teams to ensure an exceptional customer experience is being delivered. 

• You will create and continuously improve learning programs using an array of creative approaches that inspire learners and drive productivity and quality.  

• Partner with commercial management to identify core knowledge and skills gaps across the customer base, conduct regular needs assessments, and roll-out appropriate targeted training to customers. 

• Define, manage, and execute learning strategies for customers and their organizations, including ongoing formal training roadmaps and skills workshops. 

• Create, manage, and drive the logistics and operational needs of all customer training activities across all internal, customer, and partner engagement channels. 

• Work with leadership to design, implement and refine metrics to ensure consistent evaluation and measurement of employee, customer, and partner training programs. 

Who You Are & What Makes You Qualified?  

• Bachelor's degree in Education, Instructional Design, Communication, Business Management, or equivalent 

• 15+ years’ professional experience, including 5+ in B2B SaaS Sales 

• Experience successfully creating and delivering training programs with measurable results in a fast-paced, performance-driven SaaS environment 

• Strong background in conducting sales enablement and customer product trainings  

• Experience and skill with delivering complex concepts in a simplified way 

• Experience creating content and presenting in both a 1:1 and group settings 

• Experience leading, retaining, and growing high-performing teams 

• Experience leading a multi-layered, global organization 

• You are intellectually confident with a track record of being in the top 10% of what you do both personally and professionally. You persevere (never give up attitude) and possess a winning mindset in all that you do. 

• You are fearless, allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution. 

• You possess a growth mindset and are curious in your approach to life.  You demonstrate a desire to learn and embrace coaching to continuously adapt and evolve. 

• You have a strong sense of responsibility to those around you, owning your responsibilities while supporting others in theirs. You desire to lead, not just manage. You desire to mentor, not just direct. 

• You strive to empower the people you lead by creating an environment of high-performance, accountability, and empathy. 

• You can move quickly with excellent judgment while gathering informed input, valuing progress over perfection but never sacrificing quality or outcomes. 

 You’ll bring these professional competencies & experience 

• Multi-team, multi-practice leadership 

• Ability to develop, launch, and manage global programs 

• Project management skills essential 

• Strategic thinker and tactical developer 

• Excellent written and presentation skills 

• Excellent organization skills 

• Demonstrated success at delivering training 

• Demonstrated ability to operate in the grey, and the agility to flex 

• Strong prioritization ability and productively pushing back when needed 

• Curriculum planning skills 

• Relationship building critical 

• Basic Salesforce and MEDDIC knowledge