Customer Support Specialist

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.

It’s possible with a role at XOS.

XOS, a Veralto company, is a leading manufacturer of application-specific X-ray analyzers. We offer best-in-class elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum and environmental compliance.

Awarded World’s Best Employers, Fortune’s Most Admired Companies, Best Employers for Diversity, New Grads, & LGBTQ, and voted Best of the Best by Black Employment & Entrepreneurial Magazine, XOS is leader in elemental analysis instrumentation.  This position is responsible for providing various support activities to the Services business.   This includes leading efforts to coordinate and schedule Preventative Maintenance service appointments with customers in addition to providing various customer service activities within the Service team.

As part of the XOS team and the broader Veralto network, you’ll work with products that make an everyday impact on vital resources we all rely upon: and along the way, you’ll have opportunities to deepen your skills, invest in your development, and seek new ways to fuel your growth.

We offer:

• Tuition reimbursement to grow your career.
• Family benefits like adoption Reimbursement, 8-weeks paid parental leave.
• Paid time off allowing for flexible schedules & work-life balance.
• Associate Resource Groups, and more!
• Professional onboarding and training options.
• Powerful team looking forward to working with you.
• Career coaching and development opportunities.
• Health benefits.
• 401(k)

Reporting to the Technical Support Supervisor, the Customer Support Specialist is responsible for

Are you passionate about helping others and making a real difference every day? Do you thrive in a dynamic environment where your communication skills shine and your problem-solving abilities are celebrated? If so, we want you on our team as a Customer Support Specialist in East Greenbush, NY.

In this role, you will have the opportunity to:

• Communicate directly with customers, sales reps, and distributors via telephone, electronically or face to face
• Hold accountability for the sale and maintenance of new and existing service contracts
• Recommend changes in services and policy by evaluating results and competitive developments
• Manage field service scheduling, coordinate with other team members and departments to optimize the sales and service efforts
• Manage return of customer and loaner analyzers and parts
• Manage XOS loaner fleet
• Manage field service inventory levels

The essential requirements of the job include:

• A strong customer service and sales mindset, with the ability to effectively engage with customers, as well as sales and service teams globally

• Proficiency in Microsoft Office, including Word, Excel, and Access

• Self-motivation, excellent interpersonal skills, and the ability to work well within a team

• A Bachelor's degree is preferred, with 1–3 years of relevant experience, or an equivalent combination of education, training, and experience

• 1–3 years of sales experience (preferred)

• Experience in scheduling and communicating with customers

• Exposure to working in a technical or industrial environment

• Strong verbal and written communication skills

XOS is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.