Casual Retail Specialist

The major function of this position is: 
To create a welcoming and meaningful experience for all visitors to Maui Jim Sunglasses, we share our story, history, and core values of quality, craftsmanship, and adventure. You will assist customers with style selection, service, and repair needs, addressing any concerns promptly, all while promoting and selling our brand.
 
Available Shift Hours:  

• Flexible retail mall hours range from 9:00 AM to 9:00 PM (Sunday through Saturday) 

• Must commit to at least 19 hours per week.

• Candidates must be available to work weekends, evenings, and holidays as required 

 
Hourly Wage: $24.00, plus retail commissions.
Location: Wailea, Hawaii
 
The primary responsibilities and duties of this position are: 

• Warmly greet and professionally assist all customers and vendors.

• Collaborate with the team to achieve retail goals and expand the customer base, maintaining high service standards.

• Engage customers through active listening, providing expert assistance in sunglass fitting, style selection, and after-sale services.

• Demonstrate a strong understanding of Maui Jim products and heritage.

• Serve as a subject matter expert on all product lines, including technology, lenses, materials, fit, and prescription capabilities.

• Merchandise and maintain the retail store's appearance for a positive customer experience.

• Protect Maui Jim assets by following loss prevention procedures.

• Maintain daily inventory control and replenishment, identifying and resolving inventory discrepancies.

• Support the Point-of-Sale process, adhering to all register procedures.

• Foster a positive service culture through effective communication.

• Monitor merchandise cleanliness and display, restocking as needed.

• Restock and merchandise according to Maui Jim standards, with attention to detail in back-of-house operations and store maintenance.

• Proactively address customer concerns, escalating issues as needed.

• Inventory, organize, and clean the retail space daily.

• Assist with all aspects of walk-in repairs.

• Work as a team player to meet team goals.

• Project a professional image.

• Identify inventory gaps and place fill-in orders.

• Assist with onboarding and team development.

• Perform all other work-related duties as requested or required                                                                     

Physical Requirements: 

• Ability to use various frame repair tools 

• Ability to lift 50 pounds 

• Ability to use ladders and stairs 

• Ability to stand and sit for extended periods 

• Must be able to travel to assigned store with reliable transportation 

• Ability to use a POS System and perform data entry and type 20-30 wpm 

• Ability to manage conflicting priorities and work at a fast pace 

• Project a professional image for customers 

Special Requirements: 

• Excellent time management and organizational skills 

• Good hand-eye coordination 

• Strong verbal and written communication abilities 

• Some experience in leading, mentoring, or delegating tasks to others 

• Quick learner 

• Detail-oriented with strong problem-solving and analytical skills 

• Adherence to uniform and name tag requirements 

• Strong independent work ethic 

• Aloha Spirit 

• Strong interpersonal skills 

Desired Qualifications 

• High school graduate plus 1 year hospitality or customer experience (e.g., guest resolution, navigating difficult conversations)