Service Integrity Associate
Offer summary
Qualifications:
Minimum 2-4 years of professional experience in healthcare revenue cycle operations., Demonstrated project management skills and familiarity with tools like Jira and Confluence., Working knowledge of the Agile process framework and ceremonies., Strong proficiency in Microsoft Office applications and ability to manage multiple projects simultaneously..Key responsibilities:
- Create and enhance workflows and directives to ensure desired outcomes are achieved.
- Monitor production workflows and take corrective actions when necessary.
- Collaborate with stakeholders to ensure timely and cost-effective delivery of work.
- Develop new processes and solutions to improve operational efficiency and address blockers.
Job description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary: As an Associate on the Remittance Tracking Service Integrity Team, you will be responsible for collaboration with stakeholders with the Product organization, Business Operations, and Intelligent Automation to identify, quantify, prioritize and execute on opportunities to create, enhance, and streamline workflows, ensuring desired outcomes and calculated cost savings are achieved.
Job Responsibilities:
Create, maintain, and enhance workflows and directives
Monitor outcomes for workflows in production to ensure desired results are achieved. Proactively take corrective action when outcomes deviate from the expected
Create webportal navigation guides, in collaboration with stakeholder teams, as necessary to enable non-calling workflows
Collaborate with stakeholder teams to ensure work is delivered to the right user at the right time, while ensuring work is executed at the lowest effective price point
Develop and document new processes to ensure minimum service commitments are achieved and proactively monitor risk
Take action, with urgency, when new process blockers are identified
Develop new creative solutions to complete work through automation
Engage with shared services teams, and directly with payers, when necessary, to ensure alignment on urgent issues impacting athena’s operational processes
Maintain, prioritize, and curate a stakeholder request tracker through which stakeholder teams submit requests for service or analysis
Align initiatives with company-wide and department-specific goals
Actively participate in Agile ceremonies
Represent and advocate the Remittance Tracking Service Integrity point of view when facing off with stakeholder teams
Provide consultation to stakeholder teams on Remittance Tracking services and processes
Typical Qualifications
Minimum 2-4 years professional experience with healthcare revenue cycle operations
Ability to drive initiatives to successful completion and closure
Working knowledge of the Agile process framework and ceremonies (experience a plus)
Demonstrated project management skills and knowledge of various PM and workstream tools including; Jira, Confluence, Smartsheets, and Sharepoint
Mastery of the entire suite of Microsoft Office applications
Experience working with diverse cross-functional groups and teams to achieve common goals
Ability to prioritize competing priorities, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to your leadership
Demonstrated leadership skills and ability to influence and direct others
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Required profile
Experience
Other Skills
- Microsoft Office
- Problem Solving
- Collaboration
- Communication
- Leadership