Job description

The Medical Assistant provides both administrative and clinical support to ensure efficient primary care delivery while fostering a smooth, compassionate, and patient-focused experience.

Full Time/Benefits Eligible
Monday- Friday 8am-5pm - 1 day off during the week
Westerville, OH

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Work closely with the clinical care team to deliver the best care for our patients.
Foster a climate allowing for direct communication between the care team, patient/caregiver and appropriate care providers to optimize outcomes.
Collaborate with other care team members to address gaps in care (chart prep).
Promote and facilitate improved clinical outcomes and patient satisfaction, as well as efficient use of resources.
Act as a patient advocate to ensure highest quality of care for our patients.
Set-up medical equipment and perform related tests as applicable, administer injections, and perform routine specimen collection and point of care tests.
Responsible for vaccine administration as directed.
Interview patients regarding medical concerns and obtain medical history.
Measure and record vital signs, such as pulse rate, temperature, blood pressure, height and weight in patients’ EHR.
Responsible for blood draws and specimen processing.
Assist in performing routine medical procedures as requested.
Prepare patients and treatment rooms for exams. Drape patients with covering and positions instruments and equipment.
Review physician orders and lab requests and follows up as needed. Call in prescriptions/order refills as approved and directed.
Communicate test results to patients as directed.
Assist in patient education with related educational tools, periodicals, flyers, and handouts.
Assist with applicable forms and patient paperwork (not limited to processing of referrals, prior authorizations or pre-certifications, etc.).
Respond to patient phone calls, as appropriate.
Maintain a clean and well-organized work area. Maintain patient confidentiality in alignment with HIPAA regulation.
Attend meetings and participate in classroom activities as needed.
All other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Licensures & Certifications

Required: High School diploma or equivalent
Required: Graduate of a Medical Assistant program
Preferred: MA certification

Knowledge, Skills & Abilities

Self-disciplined, energetic, passionate, and innovative
Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
Ability to maintain confidentiality at all times
Ability to react calmly and effectively in emergency situations
Ability to interpret, adapt, and apply guidelines and procedures
Ability to communicate clearly and document efficiently in EHR
Knowledge in vaccine administration, storage, handling and documentation
Knowledge and understanding of medical terminology
Knowledge of patient care and examination procedures
Knowledge of using medical equipment and instruments to administer patient care
Knowledge of common safety hazards and precautions to establish a safe work environment
Skill in assisting in a variety of treatments and medications, as directed
Skill in taking vital signs
Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public
Customer service skills; social perceptiveness and service oriented
Excellent time management skills and ability to multi-task and prioritize work