Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand.
Work with various teams (Product, Finance, Engineering, Marketing, and Market Management teams) to onboard a scalable system to serve our markets. This entails a deep understanding of existing standard operating procedures (‘SOP’) and system as well as continuous work to improve business processes to realize scalability.
Onboard new partnerships and develop as well as implement Standard Operational Procedures across teams.
Focus on business, our inventory reliability (always available and bookable), as well as post purchase experience. Troubleshoot and solve cases that arise in delivering our operational processes
Turn data into actionable insights about our users to drive product decisions, explain trends across data sources, potential opportunities for growth or improvement, and data caveats for data analysis
Analyze our processes and initiate changes and improvements to help scale our operations and enhance user experience on products that require operational support.
Develop, refine, and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing.
Navigate changes in product and tooling while being at the forefront of ensuring efficient service delivery

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Requirements

Pursuing an S1/Bachelor’s degree in Computer Science. Currently in the 3rd or 4th year of study.
Have analytical skills and understanding or good intuition of user's behavior.
Detail-oriented, self-motivated, and able to thrive in a fast-paced and dynamic environment.
Dependable, flexible, and able to maintain confidentiality.
Excellent communication skills in English both verbal and written.
Preferred but not required: participating in competitive programming or other technology or product competitions and previous internship experience in similar roles.
Available to work from the office for 5 days a week.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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