Sales Operations & Commissions Analyst

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security
ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Our business is ever evolving because of new acquisitions and digital transformation efforts. To support our growing business and our Sales staff, we are looking for a proactive, self-starting Sales Operations & Commissions Analyst.

Job Description

You will:

• Manage the day to day operations as front line support to the Sales staff handling issues related to salesforce, account​ set-up, order status areas, and commissions dispute

• Investigate Commission dispute cases - analyze commission discrepancies, review data across multiple systems to understand the root cause of disputes, document resolution actions

• Follow existing commission adjustment/correction process by making necessary adjustment to the data within commissions tool

• Create and maintain standard operating procedures, common sales FAQ documentation

• Assist in onboarding and training new sales staff 

• Clearly communicate with all stakeholders about disputes, progress, and resolution strategies

• Adopt a creative, free-thinking, and customer-centric approach to problem-solving

• Provide insights and recommendations to improve sales processes and efficiency

Basic Requirements

Basic Requirements:

• Bachelor's degree

• Minimum 2 years of sales support experience 

• Experience with channel Go to Market, point of sale data a plus

• Prior experience working with a CRM tool is highly preferred

• Expert in Microsoft Excel

• Proficient in English language

Benefits:

• Competitive salary schemes

• 25 days holiday entitlement + bank holidays  

• Attractive defined contribution pension scheme

• Private medical insurance 

• Employee stock purchase plan

• Flexible working options 

• Life assurance  

• Enhanced maternity and paternity pay

• Career development support and wide ranging learning opportunities

• Employee health and wellbeing support EAP, wellbeing guidance etc

• Corporate social responsibility initiatives including support for volunteering days

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.